Zaida Perez
Bronx,NY
Summary
Outstanding Customer Service skills Bi-lingual (English/Spanish) Self-Motivated Quick Learner Collaborative Team Player Time Flexible Resourceful, proactive, and logical problem solver Detail oriented and experienced in conflict resolution Strong Work ethic Adaptable to any situation
Overview
3
3
years of professional experience
Work History
Customer Service
Subway/Hardees
08.2016 - 01.2017
- Facilitated quality customer service integral to generating repeat and referral business, by providing prompt response in addressing their needs and resolving any issues
- Maximized revenue by proactively building and managing key customer relationships
- Demonstrated strong marketing skills in advertising a diverse range of current promotions
- Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits
Cashier
Subway
07.2015 - 09.2016
- Directed cashiers engaged in reconciling cash receipts, returns/exchange, closing procedures, and in performing services for customers
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Received payment by cash, credit cards, or debits, and issued receipts, refunds, credits, or change due to customers
- Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans
Cashier
Taco Vida
01.2014 - 06.2015
- Maintained daily task schedules such as hourly store sweep, shopping cart retrieval and assign other work at slower times
- Performed general record keeping and accounting duties
- Ensured that checkout areas were properly always maintained in a clean and orderly condition
- Oversaw all register transactions, processing of customer purchases, and handling any transactions
- Ensured proper scheduling of breaks and meal periods
Education
No High School No Ged
Skills
- Customer service improvement
- Plumbing customer service
- Customer service management
- Brake system customer service
Timeline
Customer Service
Subway/Hardees
08.2016 - 01.2017
Cashier
Subway
07.2015 - 09.2016
Cashier
Taco Vida
01.2014 - 06.2015
No High School No Ged
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