Zaida Villa
Member Service Specialist
Albuquerque,NM
Summary
Experienced Family Operations Coordinator with 2+ years managing household logistics, budgeting, and healthcare coordination. Skilled in project management, maintaining efficiency in fast-paced settings. Strong background in customer service and communication, with a focus on enhancing healthcare experiences. Bilingual in English and Spanish, dedicated to building relationships and problem-solving in diverse environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Family Operations Coordinator
Private Household
02.2022 - Current
- Oversaw daily operations including budgeting, scheduling, and logistics for a household
- Applied project management and multitasking in a high-demand environment
- Maintained organizational systems, tracked family healthcare needs, and coordinated appointments
- Cultivated resilience, problem-solving, and self-motivation while preparing to return to the workforce
Engagement Specialist
Carenet Health
08.2020 - 02.2022
- Making outbound calls and reaching out to patients, members, and customers
- Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
- Help patients make decisions that will enhance their healthcare experience
- Make welcome calls and assist members and patients with benefits and insurance information
- Outbound calls to conduct surveys
Call Service Representative
SUPERIOR MEDICAL TRANSPORTATION
08.2019 - 07.2020
- Scheduled patient transportation and managed logistics with urgency and accuracy
- Maintained confidentiality of health records and provided support to clients and third-party vendors
Optometric Technician
Visualize Optometry
04.2019 - 08.2019
- Answered questions about member benefits, billing, and authorizations
- Maintained compliance with healthcare policies while resolving member concerns
Member Services Representative
Molina Healthcare
11.2018 - 04.2019
- Answered member questions related to benefits, billing, and authorizations.
- Navigated multiple systems to update records and resolve member concerns.
- Maintained compliance and ensured service satisfaction.
Education
High school diploma -
Albuquerque Talent Development Academy
Albuquerque, NM 08.2011 - 05.2015
Skills
Time management
Outbound calling
Organizational skills
Computer literacy
Client support
Teamwork
HIPAA compliance knowledge
Patient
Empathetic
Languages
English
Native or Bilingual
Timeline
Family Operations Coordinator
Private Household
02.2022 - Current
Engagement Specialist
Carenet Health
08.2020 - 02.2022
Call Service Representative
SUPERIOR MEDICAL TRANSPORTATION
08.2019 - 07.2020
Optometric Technician
Visualize Optometry
04.2019 - 08.2019
Member Services Representative
Molina Healthcare
11.2018 - 04.2019
High school diploma -
Albuquerque Talent Development Academy
08.2011 - 05.2015