Zaily Monterroza
Fort Smith,AR
Summary
Dynamic and results-driven professional with experience at Olive Garden, excelling in multitasking and guest relations. Proven ability to enhance dining experiences through effective communication and initiative. Recognized for maintaining high standards in order presentation and streamlining service processes, contributing to a seamless operational flow.
Overview
2027
2027
years of professional experience
Work History
ToGO Specialist
Olive Garden
- Prepared and packaged to-go orders accurately, ensuring quality and presentation standards.
- Collaborated with kitchen staff to streamline order fulfillment processes.
- Maintained cleanliness and organization of to-go station, promoting efficiency.
- Assisted guests with menu selections, enhancing overall dining experience.
Host
Olive Garden
Fort Smith, AR
10.2019 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Assisted servers by communicating guest needs and preferences effectively.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Trained new hosts on best practices for guest interactions and operational procedures.
Education
Associate of Arts - Nursing
University of Fort Smith Arkansas
Fort Smith, AR05.2026
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Olive Garden
10.2019 - Current
ToGO Specialist
Olive Garden
Associate of Arts - Nursing
University of Fort Smith Arkansas