Zain Akbar
Tiverton,RI
Summary
Flexible professional offering extensive history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
12.2023 - Current
- Conducted medication reviews to ensure safety and appropriateness for patients.
- Trained new pharmacy technicians on operational procedures and best practices.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Maintained records of controlled substances dispensed according to state regulations.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Sales Associate
Marshalls & HomeGoods
12.2021 - 12.2023
- Operated point-of-sale system to process transactions efficiently.
- Collaborated with team members to restock inventory and manage stock levels.
- Developed promotional strategies to increase sales volume.
- Adhered to company initiatives and achieved established goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness of store environment including floors, windows, displays.
Manager in Charge
N&W Market (Fathers Store)
New Bedford, Massachusetts
12.2018 - 12.2021
- Managed daily operations to ensure seamless store functionality.
- Handled cash management, including deposits and reconciliations.
- Monitored sales trends to adjust inventory and meet customer demands.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Assisted in recruiting, interviewing and hiring new team members.
- Ordered supplies from vendors as needed while monitoring costs closely.
- Oversaw food and beverage operations in line with health code standards and good practices for consumer safety.
Education
Rhode Island College
Providence, RI06-2027
Skills
- Patient confidentiality and HIPAA compliance
- Inventory management and order verification
- Medication reviews and healthcare documentation
- Effective communication and interpersonal skills
- Problem resolution and customer service
- Patient care coordination and quality assurance
- CPR and first aid certification
- Team building and new hire onboarding
- Claims processing and insurance reconciliation
- Healthcare ethics and proper labeling procedures
- Customer issue resolution and answering inquiries
- Record preparation and paperwork management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2023 - Current
Sales Associate
Marshalls & HomeGoods
12.2021 - 12.2023
Manager in Charge
N&W Market (Fathers Store)
12.2018 - 12.2021
Rhode Island College