Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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Zaina Atout

San Diego,CA

Summary

Dynamic professional with a proven track record at Rocco's Italian Restaurant, excelling in guest relations and event coordination. Recognized for achieving consistent 5-star Yelp reviews and maintaining zero customer complaints. Skilled in sales techniques and menu knowledge, I thrive in fast-paced environments while ensuring exceptional experiences for all guests.

Overview

5
5
years of professional experience

Work History

Hostess & Server

Rocco's Italian Restaurant
Walnut Creek, USA
11.2019 - 08.2024
  • Successfully managed service for over 400 guests per shift, ensuring exceptional dining experiences.
  • Earned consistent 5-star Yelp reviews praising service quality.
  • Maintained a flawless record with zero customer complaints across five years.
  • Greeted guests warmly and escorted them to tables, enhancing first impressions.
  • Provided menus and detailed daily specials, promoting menu awareness.

Front Desk Associate

Row House
Walnut Creek, USA
08.2022 - 08.2023
  • Managed check-ins for rowing classes, ensuring a seamless and efficient experience for guests.
  • Sold memberships and actively engaged with potential clients, contacting leads through emails and phone calls to drive conversions.
  • Maintained cleanliness and organization of the facility post-class to uphold a welcoming environment.
  • This location closed in 2023 which is why I had to leave

Event Management (Volunteer)

Walnut Creek Oktoberfest
Walnut Creek, USA
09.2023 - 2023
  • Assisted in planning, coordinating, and executing the annual Oktoberfest event for my hometown.
  • Promoted the event through the city of Walnut Creek's social media. Along with creating promotional flyers to increase attendance.
  • Managed a sales booth for several hours, contributing to the overall success of the festival.

Education

Bachelor - Financial Services

San Diego State University
San Diego, CA
05.2021

Major - Business Administration

Diablo Valley Community College
Pleasant Hill, CA
05.2019

Skills

  • Guest relations
  • Event coordination
  • Menu knowledge
  • Order processing
  • Sales techniques
  • Customer engagement
  • Multi-tasking skills

Leadership Experience

Active Member, Women In Business Society, San Diego, CA, Collaborated with diverse teams to create mentorship programs connecting students with industry leaders, enhancing career growth opportunities., Facilitated discussions on current challenges faced by women in the workforce, encouraging open dialogue and actionable solutions.

Timeline

Event Management (Volunteer)

Walnut Creek Oktoberfest
09.2023 - 2023

Front Desk Associate

Row House
08.2022 - 08.2023

Hostess & Server

Rocco's Italian Restaurant
11.2019 - 08.2024

Bachelor - Financial Services

San Diego State University

Major - Business Administration

Diablo Valley Community College

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