Zainab Jalloh
Lanham,MD
Summary
Compassionate and Dedicated DSP and Caregiver with a Certification of CPR and First Aid. Accommodating and respectful professional with over 15 years of hands-on experience providing companionship and emotional support to patients. Proficient in documenting vital statistics and health metrics.
Overview
14
14
years of professional experience
Work History
Client Service Manager
Remedium Healthcare Services
New Carrollton , MD
09.2021 - 12.2023
- Implemented quality assurance programs designed to improve overall customer experience.
- Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
- Resolved escalated customer complaints in a professional manner.
- Initiates the recruiting and hiring process for caregivers, including processing applications, background screening, testing, interviewing, and reference validation.
- Sets up orientation and trainings for caregivers, and maintains current caregiver files in accordance with policies and procedures.
- Supervises caregivers and completes performance appraisals for caregivers at specified intervals. Responsible for employment decisions, including hiring and termination.
- May perform continuing and ongoing caregiver training.
- Understands and adheres to state and federal labor laws, as they pertain to home care agencies.
- Participate in the quality assurance reviews and evaluations of the agency's services.
Direct Support Professional
Metro Day Treatment Center
N.E, DC
10.2016 - 08.2021
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Improved patient outlook and daily living through compassionate care.
- Monitored client's well-being, safety, and comfort under the direction of a physician.
- Facilitated best care by developing strong and trusting rapport with patient.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Documented client progress.
Caregiver
Advanced Senior Care
McLean, VA
04.2014 - 08.2016
- Helped clients with personal needs, from exercise to bathing and personal grooming.
- Performed light housekeeping duties, such as making beds, sweeping floors, and sanitizing surfaces.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills, and adaptation to disability or illness.
- Engaged client in physical and mental activities to sustain quality of life.
Caregiver
North Oaks Retirement Community LCS
Baltimore, MD
09.2009 - 02.2014
- Helped clients with personal needs, from exercise to bathing and personal grooming.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills, and adaptation to disability or illness.
- Performed light housekeeping duties, such as making beds, sweeping floors, and sanitizing surfaces.
- Assisted with basic care for elderly patients, including scheduling appointments.
Education
Medical Assistance Diploma - Health Care
Tesst College Of Technology
Beltsville 10.2008
Skills
- Compassionate client care
- Client documentation
- Community activities
- Client safety and first aid
- Care plan management
- Behavior redirection
- Infection control procedures
- Charting and documentation
- Direct Patient Care
- ADL support
- Managing LTSS
- First-aid and CPR
Timeline
Client Service Manager
Remedium Healthcare Services
09.2021 - 12.2023
Direct Support Professional
Metro Day Treatment Center
10.2016 - 08.2021
Caregiver
Advanced Senior Care
04.2014 - 08.2016
Caregiver
North Oaks Retirement Community LCS
09.2009 - 02.2014
Medical Assistance Diploma - Health Care
Tesst College Of Technology