Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zainab Kassem

Garland

Summary

Recent graduate with foundational knowledgeable as a medical assistant with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

4
4
years of professional experience

Work History

Certified Pharmacy Technician

CVS Pharmacy
12.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Education

Associate Of Science -

Dallas College
Dallas, TX
05.2020

Skills

  • Customer service
  • Attention to detail
  • Patient confidentiality

Timeline

Certified Pharmacy Technician

CVS Pharmacy
12.2020 - Current

Associate Of Science -

Dallas College

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Zainab Kassem