Zainab Marzok
Detroit,MI
Summary
Sales professional with a strong history at Dearborn Jewelry and Gold Factory, recognized for developing effective promotional strategies that increased sales performance. Expertise in customer relationship management and employee training enhances customer engagement and satisfaction through active listening and innovative problem-solving. Reliable Babysitter with hands-on experience monitoring meal preparation, entertainment activities and homework . Certified in First Aid and CPR. Compassionate Babysitter known for creating safe, stimulating environments for young children while managing every aspect of care with efficiency. Specialized skills include activity planning, basic meal preparation, and light housekeeping, ensuring both fun and orderliness are prioritized.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Babysitter
Parents Of Children
Sterling Heights, MI
01.2016 - 02.2025
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Responsibly watched children while parents were out.
- Dressed children and changed diapers.
- Monitored children's safety and well-being to prevent accidents and falls.
- Maintained safe play environment.
- Helped complete homework, school projects and chores.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Used organization and time management skills to multitask and keep children on set schedules.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children in eating, resting and restroom habits.
- Assisting with meals, snacks, and bedtime routines for the children.
- Administering medication when needed according to parent instructions.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Balanced schedules to promote optimal rest, play and educational periods.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Remaining alert at all times while caring for multiple children simultaneously.
- Teaching good manners by setting clear expectations for behavior in various settings.
Sales Associate
Dearborn Jewelry and Gold Factory
Dearborn, MI
03.2023 - 06.2024
- Developed promotional strategies that boosted sales volume significantly.
- Maintained store cleanliness, including floors, windows, and displays.
- Organized stockroom shelves by size, color, and style for optimal accessibility.
- Engaged customers in professional dialogue to assess needs and provide information.
- Processed credit card transactions securely and efficiently.
- Handled customer complaints with professionalism to ensure satisfaction.
- Arranged merchandise appealingly with signage to promote sales and manage inventory.
- Cultivated trusting relationships with customers through personal connections.
Manager
New York Thread
Dearborn, MI
12.2021 - 06.2022
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Recruited and trained new employees to meet job requirements.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Micheal Berry Career Center
Dearborn Heights, MI01-2022
Skills
- Promotional strategies
- Customer engagement
- Inventory management
- Hygiene standards
- Employee training
- Makeup artistry
- Eyebrow artist
- Relationship management
- Attention to detail
- Active listening
- Hospitality services
- Self-starter
- Calm demeanor
- Time management
- Quick learner
- Customer insights
- Suggestive selling techniques
- Punctuality
- Respectfulness
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Elementary
Certification
- Makeup Artist Certified
- CPR AED Certified
- Certification In OSHA Healthcare Course
Timeline
Sales Associate
Dearborn Jewelry and Gold Factory
03.2023 - 06.2024
Manager
New York Thread
12.2021 - 06.2022
Babysitter
Parents Of Children
01.2016 - 02.2025
GED -
Micheal Berry Career Center