Zaiore Lee
Queens,NY
Summary
Dedicated and reliable social services and wellness specialist, with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of crisis intervention and de-escalation.
Overview
3
3
years of professional experience
Work History
Housing Case Manager
Help Usa
Queens, NY
05.2023 - Current
- Preserved and prepared reports and treatment records.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Sought out affordable housing options and residences for people in need.
- Oversaw housing plans for over 100 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Coordinated with federal/local agencies to provide and maintain services (SNAP, CityFheps, CA, HEAP).
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
Residential Aide
DHS, Temppositions Agency
Queens, NY
11.2022 - 04.2023
- Assisted over 75 asylum seekers with transition to shelter by documenting status of arrival, identification, and well-being
- Kept close eye on behavior and emotional responses of clients to address concerns
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Kept case files updated, accurate and aligned with requirements
- Assisted clients with obtaining housing, employment and support resources
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns
- Maintained internal database of service workers, participants, activities and other relevant details.
Medical Assistant/ COVID-19 Screener
MedRite Urgent Care
Brooklyn, NY
03.2022 - 11.2022
- Cleaned and maintained medical equipment following procedures and standards
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Documented data in designated system to present to client upon request
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors
- Organized charts, documents and supplies to maintain team productivity.
- Administered and interpreted infrared temperature scans, blood samples, and surveys.
Nurse Assistant
Riverside Rehabilitation Center
Manhattan, NY
09.2021 - 03.2022
- Delivered individualized patient care to 10 residents by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Facilitated smoother transitions between medical appointments by organizing and accompanying transportation arrangements for patients.
Security Guard
Allied Universal Security Services
Manhattan, NY
05.2021 - 08.2021
- Completed full building and grounds patrols every 1 hour to spot and investigate concerns
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Verified photo IDs and tickets to allow guests passage
- Searched individuals and baggage for weapons and other prohibited items.
- Shared relevant information and best practices, fostering an importance of security awareness among staff by sharing relevant information and best practices, fostering a culture of vigilance
- Assisted visitors and customers to provide directions, answer questions and meet requests
- Checked and verified photo identification prior to granting facility access
Education
Bachelor of Arts - Computer Science
CUNY York College
Queens NY06.2027
Skills
- F-01 CERTIFIED
- Certified in Administering NARCAN
- Client Relationship Management
- HIPAA Compliance
- Case Management
- Client Advocacy
- Expertise in Crisis Intervention Techniques
Timeline
Housing Case Manager
Help Usa
05.2023 - Current
Residential Aide
DHS, Temppositions Agency
11.2022 - 04.2023
Medical Assistant/ COVID-19 Screener
MedRite Urgent Care
03.2022 - 11.2022
Nurse Assistant
Riverside Rehabilitation Center
09.2021 - 03.2022
Security Guard
Allied Universal Security Services
05.2021 - 08.2021
Bachelor of Arts - Computer Science
CUNY York College
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