Zaira Vega
Chicago,IL
Summary
Dynamic hospitality professional with a proven track record at Gale Street Inn, excelling in customer service and team collaboration. Adept at multitasking in high-pressure environments, I consistently enhance guest satisfaction while efficiently managing operations. Skilled in POS systems and resolving customer concerns, I foster positive experiences that drive repeat business.
Overview
4
4
years of professional experience
Work History
Host
Gale Street Inn
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Gale Street Inn
4914 N Milwaukee Ave
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
Chicago Empanada Mama
1703 W Chicago
06.2022 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Cashier
Bacinos
2304 N Lincoln Ave
10.2021 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took orders over phone and in person
Server
Bacinos Italian Grill
248 W Diversey Pkwy
06.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked closely with team for smooth operations during peak times.
Education
Wilbur Wright College
4300 N Narragasett Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish
Timeline
Host
Gale Street Inn
07.2024 - Current
Server
Gale Street Inn
07.2024 - Current
Assistant Manager
Chicago Empanada Mama
06.2022 - 07.2023
Cashier
Bacinos
10.2021 - 04.2022
Server
Bacinos Italian Grill
06.2021 - 10.2021
Wilbur Wright College