Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Zaire Johnson

Sterling Heights,MI

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Overview

6
6
years of professional experience

Work History

Barista

Aritzia - A-Ok
Troy, MI
05.2024 - Current
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Received and accurately processed customer payments.
  • Maintained calm demeanor during high-volume periods and special events.

Barista Shift Supervisor

Starbucks
Rochester Hills, MI
02.2020 - 05.2024
  • Greeted guests with pleasant smile and superior customer service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sales Associate

Journeys
Troy, MI
11.2020 - 02.2021
  • Kept register totals correct with accurate handling of cash, check and card orders.
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Assistant Manager

Jimmy John's
Madison Heights, MI
02.2019 - 09.2020
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.

Sales Associate

Vans
Troy, MI
05.2019 - 11.2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.

Education

High School Diploma -

Lamphere High School
Madison Heights, MI
06-2018

Some College (No Degree) - Communications

Eastern Michigan University
Ypsilanti, MI

Skills

  • Cash Handling
  • Opening and closing duties
  • POS Systems
  • Up-selling
  • Team Leadership
  • Inventory Management
  • Sales expertise
  • Speedy and efficient
  • Positive and professional

Affiliations

  • Writing and reading
  • Concerts and festivals

Accomplishments

  • Partner of the Quarter Award, July 31st, 2023
  • Employee of the Month Award, September 2019

Timeline

Barista

Aritzia - A-Ok
05.2024 - Current

Sales Associate

Journeys
11.2020 - 02.2021

Barista Shift Supervisor

Starbucks
02.2020 - 05.2024

Sales Associate

Vans
05.2019 - 11.2019

Assistant Manager

Jimmy John's
02.2019 - 09.2020

High School Diploma -

Lamphere High School

Some College (No Degree) - Communications

Eastern Michigan University

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Zaire Johnson