Summary
Overview
Work History
Education
Skills
Timeline
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ZAIRE MALONE

Grand Rapids,MI

Summary

Dedicated and efficient Customer Service Specialist with over 5 years of experience in fast-paced environments. Proficient in addressing diverse customer needs and adept at using various software tools for database entry and spreadsheet management. Proven history of building trust with customers, promoting satisfaction, resolving concerns, and maintaining long-term loyalty.

Overview

8
8
years of professional experience

Work History

Manager

Compass Group
Grand Rapids, MI
02.2018 - Current
  • Managed day-to-day operations, including supervision and assignment delegation for six-member team
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Communicated and coordinated with multiple departments to achieve top results
  • Utilized Excel for tracking employee schedules, performance metrics, and inventory levels.

Trainer/Server/Cook Prep Cashier

Undine Corporation
Grand Rapids, MI
10.2017 - Current
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
  • Adhered to all regulatory standards regarding safe and sanitary food prep
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
  • Recorded customer orders and inventory data using database entry systems.

Assistant Manager

Love Culture
Grand Rapids, MI
08.2018 - 01.2019
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Delegated daily tasks to team members to optimize team productivity
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory, and shoe levels
  • Compiled sales and inventory reports using Excel, enhancing stock management efficiency.

Assembler

Pro Manufacturing
Grand Rapids, MI
06.2017 - 09.2017
  • Inserted and positioned materials and clamped, spliced, and fitted parts using hand and power tools
  • Inspected and tested final products to verify conformance to established tolerances
  • Assembled components with hand and power tools
  • Logged production data into company database for quality control purposes.

Crew Trainer/Crew Member

McDonald's
Grand Rapids, MI
04.2016 - 07.2017
  • Greeted incoming customers kindly and provided friendly service
  • Batched cooked food items during peak service hours to minimize wait time
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours
  • Maintained customer order records and stock levels using company’s database system.

Education

BBA - Management

Western Michigan University
Kalamazoo, MI
12-2020

Diploma -

Wyoming High School
05.2016

Skills

  • Team leadership and supervision
  • Customer service skills
  • Database entry
  • Excel spreadsheet management
  • Food safety understanding
  • Cleaning and sanitization
  • Dependable and reliable
  • Flexible scheduling
  • Superior organization skills
  • Staff training and development
  • Strong communication skills
  • Performance Management
  • Workforce Management

Timeline

Assistant Manager

Love Culture
08.2018 - 01.2019

Manager

Compass Group
02.2018 - Current

Trainer/Server/Cook Prep Cashier

Undine Corporation
10.2017 - Current

Assembler

Pro Manufacturing
06.2017 - 09.2017

Crew Trainer/Crew Member

McDonald's
04.2016 - 07.2017

BBA - Management

Western Michigan University

Diploma -

Wyoming High School

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ZAIRE MALONE