Zairis More
Miami,FL
Summary
Adept at enhancing brand visibility and sales for United Wealth Education through innovative marketing and personalized strategies, I excel in CRM proficiency and exceptional communication. My background includes resolving critical issues at Cubana Airlines, showcasing adaptability and problem-solving abilities. Achieved significant client relationship growth and operational efficiency across diverse roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Independent Sales Contractor (Financial Services)
United Wealth Education
05.2020 - Current
- Conducted market research to identify customer needs and preferences.
- Implemented creative marketing initiatives to augment brand visibility in the target market segments.
- Attended industry conferences and trade shows, expanding professional network connections for lead generation opportunities.
- Boosted sales revenue by implementing customized sales strategies tailored to individual clients'' needs.
- Generated new leads by conducting cold calls, networking events, and referrals from existing customers.
- Cultivated a personal brand as an industry expert through thought leadership articles published in trade publications and social media channels.
- Optimized the use of time management skills to set priorities effectively when managing multiple accounts simultaneously.
- Established strong client relationships through consistent follow-ups and excellent communication skills.
Transportation Dispatcher
US1 Logistics
06.2018 - 01.2020
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Provided training and guidance to new drivers
- Assist with New drivers Hiring Process
- Scheduled and dispatched drivers to locations in Kentucky, Atlanta, Ohio and Chicago
Assistant Branch Manager
Large Cartage
03.2017 - 06.2018
- Trained and developed new drivers in alignment with branch service standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Oriented newly hired drivers by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Processed new hire paperwork and documents.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Collaborated with HR to resolve discrepancies and process updates related to drivers benefits, deductions, and personal information changes.
International Flight Attendant
Cubana Airlines
02.2006 - 10.2016
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
Education
Cabin Crew Member -
Cubana Civil Aviation Institute (IACC)
Cuba01.2006
GED -
Jorge Dimitrov
Cuba06.1998
Skills
- Social Media Marketing
- CRM proficiency
- Cold-calling
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
- Team building
- Processing payments
Certification
- CSP - Certified Sales Professional
- Flight attendant Certification Issue by IACC (Cuban Civil Aviation Institute)
- EASA Certification- Cabin Crew Attestation
Languages
English
Full Professional
French
Elementary
Timeline
Independent Sales Contractor (Financial Services)
United Wealth Education
05.2020 - Current
Transportation Dispatcher
US1 Logistics
06.2018 - 01.2020
Assistant Branch Manager
Large Cartage
03.2017 - 06.2018
International Flight Attendant
Cubana Airlines
02.2006 - 10.2016
Cabin Crew Member -
Cubana Civil Aviation Institute (IACC)
GED -
Jorge Dimitrov