Zakara Shelton
Rancho Cucamonga,CA
Summary
Driven Supervisor with a proven track record at UPS, enhancing team productivity and customer satisfaction through effective leadership and problem-solving. Excelled in staff management and development, mentoring, and multitasking, achieving significant improvements in operational efficiency. Skilled in fostering teamwork and collaboration, consistently exceeding expectations without exceeding a single numerical percentage.
Overview
7
7
years of professional experience
Work History
Supervisor
UPS
Ontario, CA
08.2016 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Ayala
Chino Hills, CASkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Schedule development
- Expectation setting
- Teamwork and Collaboration
- Multitasking
Timeline
Supervisor
UPS
08.2016 - 08.2023
Ayala