Summary
Overview
Work History
Education
Skills
Timeline
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Zakaria Benkali

Summary

Objective: To combine my intercultural and multilingual skills with my experience in customer service to support fellow foreigners in navigating life in the U.S.

Overview

2
2
years of professional experience

Work History

Rideshare Driver

Uber And Lyft
12.2022 - Current


  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Assistant Manager

Manakeesh Cafe Bakery & Grill
11.2021 - 10.2022
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Ensuring that employees follow company policies, as well as health and safety regulations
  • Monitoring customer and client satisfaction; Managing customer complaints and resolving their issues

Education

Associate of Applied Science - Web & Mobile App Development

Community College of Philadelphia
Philadelphia, PA
06.2026

Master of Science - Civil Engineering

Yahia Fares University
Medea, Algeria
06.2017

Skills

    Software: Microsoft Excel, Word, and PowerPoint

    Technical skills: Customer Service Good communication Time management Strong work ethic Leadership

    Languages: Fluent: Arabic ; Advanced: English ; Conversational: French

Timeline

Rideshare Driver

Uber And Lyft
12.2022 - Current

Assistant Manager

Manakeesh Cafe Bakery & Grill
11.2021 - 10.2022

Associate of Applied Science - Web & Mobile App Development

Community College of Philadelphia

Master of Science - Civil Engineering

Yahia Fares University

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Zakaria Benkali