Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Integrity
Madison , WI
10.2019 - Current
Accompanied clients to medical appointments and provided transportation services when necessary.
Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Prepared meals according to dietary requirements and assisted in feeding when needed.
Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Reported concerns to nurse supervisor to promote optimal care.
Manager
Superlube Complete Car Care
Sun Prairie , WI
06.2010 - 07.2012
Established processes to ensure efficient workflow throughout the organization.
Coached, mentored and trained team members in order to improve their job performance.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Analyzed customer feedback data to develop action plans for improving services offered.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Assigned tasks to associates to fit skill levels and maximize team performance.
Performed oil changes and lubrication services on a variety of vehicles.
Provided estimates for repair costs based on customer requests and needs.
Assistant Manager
Superlube Complete Car Care
Sun Prairie , WI
07.2007 - 06.2010
Communicated regularly with customers to gain insights into their needs.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Supervised daily operations including scheduling shifts, assigning duties.
Collaborated with management on developing strategic plans for achieving business goals.
Performed oil changes and lubrication services on a variety of vehicles.
Educated customers about preventive maintenance services available to them.
Assisted in ordering parts from suppliers when required.
Lube Tech
Wonderlube
Sun Prairie , WI
10.2004 - 07.2007
Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
Educated customers about preventive maintenance services available to them.
Demonstrated excellent problem solving skills when dealing with difficult situations.
Greeted customers in a friendly manner upon arrival at the service station.
Performed oil changes and lubrication services on a variety of vehicles.