Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Zakaria Ott

Sun Prairie,WI

Summary

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Integrity
Madison , WI
10.2019 - Current
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Reported concerns to nurse supervisor to promote optimal care.

Manager

Superlube Complete Car Care
Sun Prairie , WI
06.2010 - 07.2012
  • Established processes to ensure efficient workflow throughout the organization.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Provided estimates for repair costs based on customer requests and needs.

Assistant Manager

Superlube Complete Car Care
Sun Prairie , WI
07.2007 - 06.2010
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Educated customers about preventive maintenance services available to them.
  • Assisted in ordering parts from suppliers when required.

Lube Tech

Wonderlube
Sun Prairie , WI
10.2004 - 07.2007
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Educated customers about preventive maintenance services available to them.
  • Demonstrated excellent problem solving skills when dealing with difficult situations.
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Performed oil changes and lubrication services on a variety of vehicles.

Education

High School Diploma -

Marshall High School
Marshall, WI
05-2006

Skills

  • Team Leadership
  • Problem Solving
  • ROM Exercises
  • Adaptive equipment use
  • Grooming assistance

Certification

  • Yearly training with Integrity

Affiliations

  • Enjoy the outdoors
  • Part of a variety of clubs

Timeline

Personal Care Assistant

Integrity
10.2019 - Current

Manager

Superlube Complete Car Care
06.2010 - 07.2012

Assistant Manager

Superlube Complete Car Care
07.2007 - 06.2010

Lube Tech

Wonderlube
10.2004 - 07.2007

High School Diploma -

Marshall High School
Zakaria Ott