Zachary Brooks
Rochester,NY
Summary
- Retirement Plan Specialist with over 10 years of experience in the retirement services industry and 25 years in customer service
- Clear-thinking and dedicated, with exceptional organizational and analytical capabilities combined with complex problem-solving, process improvement, and leadership skills
- A people person, energized by collaboration with co-workers and customers
- Technical areas of expertise include 401(k) plan design, administration, and communication with extensive experience in the interpretation of legislative language, regulatory programs, and technical procedures
- Self-motivated, resourceful, and reliable
Overview
19
19
years of professional experience
Work History
Office Clerk 3
Town of Irondequoit
08.2024 - Current
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Processed incoming and outgoing correspondence to maintain effective communication channels.
- Responsible for passport applications & marriage license appointments, Freedom of Information Requests and managing front counter for in-person interactions with residents.
- Maintained accurate filing systems, improving document retrieval and organization efficiency.
Compliance Administrator
Human Interest
01.2022 - 06.2024
- Prepared and reviewed compliance testing results, reviewed and interpreted plan documents, calculated annual contributions, ensured timely filing of IRS Forms, assisted Account Management team, maintained up-to-date knowledge of legislation, led projects, managed client accounts, promoted customer satisfaction, responded to client needs, provided plan onboarding and management services, acted as a liaison between plan sponsors and internal groups
- Ensured compliance with regulatory requirements through systematic audits and documentation review.
Client Relationship Manager, Plan Administration
Human Interest
07.2021 - 01.2022
- Managed client accounts, acted as primary point of contact and consultant for plan sponsors, optimized plan strategies, anticipated and researched retirement plan matters, promoted customer satisfaction, demonstrated understanding of plan sponsor and their plan, responded to client needs related to retirement plan and financial management, provided plan onboarding and management services, acted as a liaison between plan sponsors and internal groups
Plan Design Consultant
Paychex
02.2021 - 07.2021
- Crafted retirement plans, documented and communicated plan design, maintained knowledge of IRS/ERISA regulations, served as single point of contact for strategic account clients, communicated with outside parties, identified and coordinated client service needs, maintained and strengthened client relationships
Strategic Accounts Sr Relationship Manager
Paychex
06.2014 - 02.2021
- Managed strategic account clients, communicated with outside parties, maintained knowledge of IRS/ERISA regulations, served as primary contact for customers and approved third parties, communicated documentation requirements, maintained and strengthened client relationships
Customer Assistance Specialist / UPFORB Relationship Manager
JP Morgan Chase
06.2012 - 06.2014
- Assisted sales in crafting retirement plans, developed and communicated plan design, maintained knowledge of IRS/ERISA regulations, served as overseer of customer's trial plan adherence and completion, maintained current knowledge of loan procedures and compliance
HL ID Quality Specialist II
JP Morgan Chase
08.2011 - 06.2012
- Responsible for client communication, reviewed loan files, maintained knowledge of loan procedures and compliance, reviewed underwriting and regulatory standards
Client Administrator
Epic Advisors, Inc
12.2007 - 04.2010
- Managed client relationships, performed complex allocations and compliance testing, performed quality checks, researched and resolved client issues, analyzed and communicated plan regulations
Retirement Service Analyst
Paychex
11.2006 - 12.2007
- Managed retirement plans, performed complex allocations and compliance testing, performed quality checks, researched and resolved client issues, analyzed and communicated plan regulations
Education
Bachelor of Science - Biology
Gordon College
Wenham, MA05-1996
Skills
- Communication
- Customer Service
- Analysis
- Mentoring/Training
- Regulatory knowledge and translation
Timeline
Office Clerk 3
Town of Irondequoit
08.2024 - Current
Compliance Administrator
Human Interest
01.2022 - 06.2024
Client Relationship Manager, Plan Administration
Human Interest
07.2021 - 01.2022
Plan Design Consultant
Paychex
02.2021 - 07.2021
Strategic Accounts Sr Relationship Manager
Paychex
06.2014 - 02.2021
Customer Assistance Specialist / UPFORB Relationship Manager
JP Morgan Chase
06.2012 - 06.2014
HL ID Quality Specialist II
JP Morgan Chase
08.2011 - 06.2012
Client Administrator
Epic Advisors, Inc
12.2007 - 04.2010
Retirement Service Analyst
Paychex
11.2006 - 12.2007
Bachelor of Science - Biology
Gordon College