Zakeyah Trahan
Baker,LA
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Client Advocate
Capital Area Family Justice Center
Baton Rouge, LA
06.2021 - Current
- Educated clients on available services and create safety plans for each individual case.
- Referrals to mental health and counseling services to support emotional well-being for victims and their children
- Build strong relationships with community referral sources
- Coordinate referrals and direct support for victims.
- Locate housing and work placement resources for individuals.
Case Manager
New Horizons Behavioral Health Agency
Baton Rouge, LA
01.2022 - 05.2022
- Identified care needs of individual patients and coordinated responses based on physician advice.
- Created treatment plans in accordance with diagnosis and individual goals.
- Managed caseload of 13 children to provide comprehensive, community-based care as well as psychosocial rehabilitative services.
Janitorial Staff
Family And Youth Service Center
Baton Rouge, LA
11.2020 - 12.2021
- Maintain campus’ sanitation needs by cleaning and disinfecting bathrooms, offices, and all common areas.
- Monitored all company inventory to ensure stock levels were updated.
- Offered friendly and efficient service to all customers.
Secretary
Family and Youth Service Center
Baton Rouge, LA
07.2016 - 01.2021
- Oversee, greet and direct families.
- Manage incoming calls.
- Organize calendar and events.
- Manage social media sites, monthly newsletter and website.
- Host events.
Education
Bachelors of Arts - sociology- criminology
Louisiana State University And A&M College
Baton Rouge, LA08.2021
High school diploma -
Central High School
Baton Rouge, LA05.2017
Skills
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Appointment Coordination
- Multitasking and Time Management
- Professional and Courteous
- Task Prioritization
- Social Media Updating
- Event Planning
- Client Support and Assistance
- Individualized Care Plans
- Billing Procedures
- Individual Counseling
- Client Needs Assessment
Additional Information
- LSU Geaux Big | April 17,2021
- National Association for the Advancement of Colored People | March 10,2020
- FYSC Back to School Event | August 10, 2019
- Perfect Balance Gymnastics | November 1, 2017- December 3,2017
Timeline
Case Manager
New Horizons Behavioral Health Agency
01.2022 - 05.2022
Client Advocate
Capital Area Family Justice Center
06.2021 - Current
Janitorial Staff
Family And Youth Service Center
11.2020 - 12.2021
Secretary
Family and Youth Service Center
07.2016 - 01.2021
Bachelors of Arts - sociology- criminology
Louisiana State University And A&M College
High school diploma -
Central High School
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