Adept at enhancing customer engagement and satisfaction, I leveraged my time management and customer service skills at Walmart to streamline inventory processes and boost sales. My experience spans from ensuring safety at Allied Universal Security to driving productivity at Mars Petcare US, demonstrating a strong blend of organizational prowess and interpersonal abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
Walmart
08.2024 - 09.2024
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Enhanced brand visibility, orchestrating participation in industry events and conferences.
Increased sales by customizing pitches to address specific client needs and concerns.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Privet Security Officer
Allied Universal Security
03.2022 - 08.2024
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Production Worker
Mars Petcare US
07.2017 - 07.2018
Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Organized work to meet demanding production goals.
Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Took on additional shifts during peak work periods to keep projects on schedule.
Cashier
McDonald's
01.2017 - 06.2017
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Stocked, tagged and displayed merchandise as required.