Zakia Lewis
Waynesboro,GA
Summary
Experienced, certified pharmacy technician, driven to maintain customer satisfaction and confidentiality by efficiently utilizing communication, leadership and problem solving skills that are also beneficial to the employer.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Registration Clerk
Burke Medical Center
Waynesboro, Georgia
01.2018 - Current
- In addition to providing excellent customer service as a Pharmacy Technician, I also provide stellar service at the medical center and support its mission of caring for our community.
- Greets incoming patients, distributes paperwork, performs data entry; including insurance and demographic information.
- Handles inquiries and patient intake, maintains updated bed ability and facility services information, ensures all documents are properly filled out and enters data, maintains daily schedules, enters and verifies all patient demographics and billing information is correctly entered/verified at time of check in.
- Collects balances due at of check in, directs patients to relevant areas of building, answers a multi-line phone, assigns patients to room, obtains signed statements, records payments and performs ours.
- Ensures the area is clean and organized and contacts nurses and doctors about surgeries and meetings.
- Participates in applicable training, briefings and meetings.
Pharmacy Technician
Walgreens Pharmacy
Waynesboro, Georgia
01.2012 - Current
- Supports the transition from a transaction-based environment to a much more patient-centric environment by interacting with customers and developing strong patient relationships
- Assists the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
- Utilizes pharmacy systems to obtain patient and drug information and process prescriptions. Assists with and coaches pharmacy technicians in the operation of pharmacy systems, cashiers in the operation of the pharmacy cash registers and models and delivers a distinctive and delightful customer experience.
- Develops strong relationships with customers.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, providing satisfaction etc.).
- Handles calls that do not require personal attention of the pharmacist, including those to physicians.
- Assists in the practice of pharmacy, in accordance with state, federal, and company policy under the supervision by the pharmacist. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Orders, labels, counts stock of medications, chemicals, supplies, and enters inventory data into computer. Receives and stores incoming supplies. Verifies quantities against invoices. Informs supervisors of stock needs, and shortages. Transfers medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.
- Assists with accurate billing and crediting of patient medications. Monitors doses administered according to Medication Administration Record on the narcotics sign-out record. Maintains all forms and reports necessary for the control of narcotics and other controlled substances. Supports professional staff in providing care and service to all patients and families. Relays messages and patient requests to appropriate personnel. Greets and assist drive through visitors and other personnel. Files and maintains records.
- Maintains drugs in the Pharmacy according to the Drug Formulary and per policy, including ordering, receiving, storage, and filling out all necessary paperwork.
- Assists pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
- Prices and file prescriptions that have been filled. Cleans, helps maintain equipment, work areas, and sterilizes glassware according to prescribed methods. Establishes and maintains patient profiles, including lists of medications taken by individual patients.
- Billing
- Data Entry
- Reporting & Documentation
- Patient Support
- Office Administration
- Medical Terminology
- Communication
- Earned and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Education
Diploma -
Burke County High School
Waynesboro, GA 08.2006 - 05.2010
Pharmacy
Georgia Board of Pharmacy
Atlanta, GATraining And Personal Development
- Earned and maintains PTCB certification through the designated PTCB training program. Certification number -30334490
- Attends training and completes PPLs requested by Manager.
Applicable Skills
- Billing
- Data Entry
- Reporting & Documentation
- Patient Support
- Office Administration
- Medical Terminology
- Communication
Educational Accomplishments
- Certified Pharmacy Technician, Georgia Board of Pharmacy
- High School Diploma, Burke County High School, Waynesboro, GA, 2006-2010
Timeline
Registration Clerk
Burke Medical Center
01.2018 - Current
Pharmacy Technician
Walgreens Pharmacy
01.2012 - Current
Diploma -
Burke County High School
08.2006 - 05.2010
Pharmacy
Georgia Board of Pharmacy