Zakia Washington
Fort Pierce
Summary
Experienced customer service representative with a proven track record of delivering exceptional service and resolving customer inquiries eciently. Skilled in communication, problem-solving, and building strong client relationships.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Seasonal)
ResultsCX
09.2024 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative ( Seasonal)
FoundEver
01.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Winn-Dixie
01.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Childcare Worker
Peppermint Patti's
02.2022 - 08.2022
- Implemented educational and developmental activities to promote learning and growth
- Managed and supervised group activities for children aged 3-5 at daycare center
- Collaborated with parents on child's progress and behavior, fostering positive communication
Call Center Representative
Teleperformance
06.2021 - 01.2022
- Skillfully managed high call volumes while maintaining a positive attitude
- Resolved customer inquiries in a timely and professional manner
- Demonstrated excellent problem-solving skills to meet customer needs
Education
Health Sciences
Indian River State College
Ft. Pierce, FLHIGH SCHOOL DIPLOMA - Communication
Fort Pierce WestWood Academy
Fort Pierce, FL05.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
CIW internet business associate
Timeline
Customer Service Representative (Seasonal)
ResultsCX
09.2024 - 03.2025
Customer Service Representative ( Seasonal)
FoundEver
01.2024 - 05.2024
Customer Service Associate
Winn-Dixie
01.2023 - 06.2023
Childcare Worker
Peppermint Patti's
02.2022 - 08.2022
Call Center Representative
Teleperformance
06.2021 - 01.2022
Health Sciences
Indian River State College
HIGH SCHOOL DIPLOMA - Communication
Fort Pierce WestWood Academy
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