Zakiya Broden
Columbia,SC
Summary
Dedicated and goal-oriented Assistant Manager with a strong background in customer service and leadership. Currently pursuing an Associate's degree in Science at Midlands Technical College, seeking opportunities to leverage skills and experience in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Aldi
Columbia, SC
03.2020 - Current
- Monitored office inventory to maintain supply levels.
- Maintains full product knowledge of the store and prices
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Ability to develop and promote sales objectives and implement effective strategies to drive revenue growth.
- Extensive knowledge of product offerings and the ability to effectively communicate product features and benefits to customers, leading to increased sales.
- Ability to provide prompt and courteous customer service
- Proficient in utilizing telecommunication systems and technologies to facilitate effective communication within the organization and with external stakeholders.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier
Dicks Sporting Goods
Columbia, SC
05.2018 - 12.2020
- Identified and maximized sales opportunities and increased customer retention rates.
Food and Beverage Server
Hilton Garden Inn
Columbia, SC
07.2017 - 05.2018
- Skillfully anticipated and addressed guests’ service needs
- Greeted guests in a pleasant and courteous manner.
Education
Some College (No Degree) - Pre-Medicine
Midlands Technical College
trueSkills
- Leadership
- Time management
- Attention to detail
- Networking
- Organizational Skills
- Adaptability and Flexibility
- Problem Solving
References
References References available upon request
Languages
Timeline
Assistant Store Manager
Aldi
03.2020 - Current
Cashier
Dicks Sporting Goods
05.2018 - 12.2020
Food and Beverage Server
Hilton Garden Inn
07.2017 - 05.2018
Some College (No Degree) - Pre-Medicine
Midlands Technical College
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