Zakiya Jones
Dover,DE
Summary
Seasoned healthcare professional with a proven track record in compassionate caregiving and medical records management, demonstrated at Bayhealth Hospital. Skilled in behavior redirection and adept at ensuring patient safety and dignity. Achieved significant improvements in client wellness and compliance through meticulous documentation and effective crisis intervention.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Sevita Health
2021.08 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Certified Nursing Assistant
Bayhealth Hospital
2019.12 - 2021.03
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Receptionist
Urology Associates
2019.01 - 2021.01
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Medical filling, patient scheduling, customer servicing
Education
Advanced Esthetician -
Dawn Career Institute
Wilmington, DE10.2022
High School Diploma - Nursing Assistant
Dover High
Dover, DE06.2019
Skills
- First aid and safety
- Behavior redirection
- Compassionate Caregiving
- Medical Records Management
- Documentation and Recordkeeping
- Medical terminology
- Skin Analysis, extractions
- Full body waxing
Timeline
Direct Support Professional
Sevita Health
2021.08 - Current
Certified Nursing Assistant
Bayhealth Hospital
2019.12 - 2021.03
Receptionist
Urology Associates
2019.01 - 2021.01
Advanced Esthetician -
Dawn Career Institute
High School Diploma - Nursing Assistant
Dover High
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