Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zakiya Lewis

Brooklyn,NY

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

CityMD
09.2021 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed patient registration process, confirming data accuracy and completeness.

Team Leader Manager

Marketsource
01.2017 - 12.2019
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.

Sales Representative

Verizon Wireless
02.2015 - 12.2016
  • Developed and implemented sales strategies to increase profits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

BBA - Health Proffesions

Brooklyn College
2900 Bedford Ave, Brooklyn, NY 11210
06.2021

Skills

  • Patient Registration
  • Medical Insurance
  • Office Administration
  • Customer Service
  • HIPAA Compliance
  • Organization and Time Management
  • Strategic Direction
  • Administrative Support

Timeline

Patient Service Representative

CityMD
09.2021 - Current

Team Leader Manager

Marketsource
01.2017 - 12.2019

Sales Representative

Verizon Wireless
02.2015 - 12.2016

BBA - Health Proffesions

Brooklyn College

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Zakiya Lewis