Zakiya Lewis
Summary
Multifaceted, enthusiastic, performance focused health professions baccalaureate degree candidate eager to offer dynamic services with wide-ranging experience, and a strong academic background.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
CITYMD
01.2021 - Current
- Processed medical insurance information, verifying patient eligibility and addressing any patient questions about insurance
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Scanned, updated and filed medical records
- Answered incoming calls, scheduled appointments and filed medical records.
- Filed and maintained patient records in accordance with HIPAA regulations.
Team Leader
MarketSource
01.2017 - 01.2019
- Trained staff in sales skills including product knowledge, selling techniques, analytical skills, and listening ability
- Communicated and trained channel partners to meet company objectives
- Ability to negotiate and influence customers
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Sales Associate
Macy's Department Store
12.2013 - 11.2016
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Business Administration - Health Professions
CUNY Brooklyn College
06.2021
Skills
- HIPAA Compliance
- Appointment Confirmation
- Medical Insurance
- Product and Service Knowledge
- Strategic Planning
- Persuasive Selling
- Teamwork and Collaboration
- Customer Service
Timeline
Patient Service Representative
CITYMD
01.2021 - Current
Team Leader
MarketSource
01.2017 - 01.2019
Sales Associate
Macy's Department Store
12.2013 - 11.2016
Bachelor of Business Administration - Health Professions
CUNY Brooklyn College
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