Zakiya Payne
White Plains,MD
Summary
Dedicated, highly skilled, and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. A positive attitude, strong work ethic, and keen desire to learn and grow. Superb communication and customer service skills.
Overview
10
10
years of professional experience
Work History
Program Analyst
US Census Bureau
Suitland, Maryland
08.2020 - Current
- Coordinate purchase orders, invoices, and funding verification with finance and vendors to ensure timely processing.
- Implement feedback loops to improve data accuracy and reporting efficiency.
- Assist in developing new program initiatives by creating detailed project plans, timelines, and budgets that guided implementation.
- Coordinate with stakeholders to ensure that all aspects of the program are properly implemented according to established guidelines.
- Perform data analysis using specialized software applications to uncover insights about program performance and efficacy.
- Assist in preparing annual budgets and monitoring fiscal performance.
- Report IT service tickets to ensure timely resolution and effective communication with stakeholders.
- Support program planning, documentation, and quality control for ongoing IT projects to maintain alignment with strategic goals.
Server/Assistant Bartender
Friday's Restaurant
Alexandria, VA
02.2024 - 02.2025
- Provided food and beverage service in a high-volume restaurant environment.
- Prepared alcoholic and non-alcoholic beverages according to company standards.
- Delivered excellent customer service and resolved guest concerns professionally.
- Processed orders and payments using POS system.
- Maintained cleanliness and compliance with food and safety regulations.
Server/Assistant Bartender
Buffalo Wild Wings
Newport News, Virginia
09.2018 - 05.2019
- Served food and beverages while maintaining high customer satisfaction.
- Mixed drinks and maintained bar area cleanliness and organization.
- Handled cash and card transactions accurately.
- Assisted team members during peak service hours to ensure efficient operations.
Rural Mail Carrier Associate
United States Postal Service, USPS
Hayes, Virginia
11.2018 - 02.2019
- Sorted and organized mail to ensure timely delivery to recipients.
- Maintained accurate records of deliveries and pick-ups to support efficient postal operations.
- Communicated with customers regarding delivery schedules and services.
- Delivered mail in a timely manner while adhering to safety regulations.
- Processed outgoing mail by sorting, metering, labeling, and packaging to facilitate smooth dispatch.
Assistant Manager
CVS Health
Dana Point, California
03.2016 - 08.2018
- Managed scheduling, inventory control, and merchandising to optimize store efficiency.
- Supervised daily store operations, enhancing staff performance through guidance and support.
- Trained new employees on systems, procedures, and customer service.
- Resolved customer concerns and processed returns or exchanges, ensuring customer satisfaction and loyalty.
- Ensured compliance with company policies, safety, and loss prevention.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD05-2013
Skills
- Data analysis
- Project management
- Program coordination
- Budget preparation
- Software proficiency
- Customer service
- Inventory management
- POS system operation
- Guest engagement
Timeline
Server/Assistant Bartender
Friday's Restaurant
02.2024 - 02.2025
Program Analyst
US Census Bureau
08.2020 - Current
Rural Mail Carrier Associate
United States Postal Service, USPS
11.2018 - 02.2019
Server/Assistant Bartender
Buffalo Wild Wings
09.2018 - 05.2019
Assistant Manager
CVS Health
03.2016 - 08.2018
High School Diploma -
Gwynn Park High School