Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Zakiya Sikder

Doha,Qatar

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
years of professional experience
2
years of post-secondary education
1
Language

Work History

BPO+
Doha

Customer Service Agent
08.2020 - 08.2021

Job overview

  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

GULF CUP, AMIR CUP, IAAF
Doha

Ticketing Supervisor
03.2017 - 09.2019

Job overview

  • Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
  • Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
  • Evaluated processes to create efficiencies with staff, resources and processes.
  • Worked with marketing and sales department to create and implement upsell opportunities for events.

School
Doha

Teaching Assistant
01.2022 - 08.2022

Job overview

  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Completed daily reports on attendance and disciplinary performance.
  • Tutored students in reading, language arts and other subjects.
  • Implemented practice exercises and group assignments to assist students in quick information grasping.

Beauty Parlour
Doha

Makeup Artist

Job overview

  • Professionally applied makeup to clients for proms, weddings and special occasions.
  • Conferred with producers, customers and performers to determine desired appearance.
  • Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
  • Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.

Education

Shantinikitan Indian School
Wakrah

High School from Science Education
07.2019 - 08.2021

Skills

    Customer consultation

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Availability
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Timeline

Teaching Assistant

School
01.2022 - 08.2022

Customer Service Agent

BPO+
08.2020 - 08.2021

Shantinikitan Indian School

High School from Science Education
07.2019 - 08.2021

Ticketing Supervisor

GULF CUP, AMIR CUP, IAAF
03.2017 - 09.2019

Makeup Artist

Beauty Parlour

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Zakiya Sikder