Hi, I’m
Zakiya Sikder
Doha,Qatar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
years of professional experience
2
years of post-secondary education
1
Language
Work History
BPO+Doha
Customer Service Agent
08.2020 - 08.2021
Job overview
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
GULF CUP, AMIR CUP, IAAFDoha
Ticketing Supervisor
03.2017 - 09.2019
Job overview
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Evaluated processes to create efficiencies with staff, resources and processes.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
School Doha
Teaching Assistant
01.2022 - 08.2022
Job overview
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Completed daily reports on attendance and disciplinary performance.
- Tutored students in reading, language arts and other subjects.
- Implemented practice exercises and group assignments to assist students in quick information grasping.
Beauty Parlour Doha
Makeup Artist
Job overview
- Professionally applied makeup to clients for proms, weddings and special occasions.
- Conferred with producers, customers and performers to determine desired appearance.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
Education
Shantinikitan Indian School Wakrah
High School from Science Education
07.2019 - 08.2021
Skills
Customer consultation
Marketing familiarity
Networking expertise
Product expertise
Outstanding client retention
Requirements analysis
Project lifecycle management
Active Listening
Flexible and Adaptable
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teaching Assistant
School
01.2022 - 08.2022
Customer Service Agent
BPO+
08.2020 - 08.2021
Shantinikitan Indian School
High School from Science Education
07.2019 - 08.2021
Ticketing Supervisor
GULF CUP, AMIR CUP, IAAF
03.2017 - 09.2019
Makeup Artist
Beauty Parlour