Zakiya Warner
Jackson,Hinds
Summary
Highly experienced Customer Service Representative known for exemplary team-building and engagement skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
3
3
years of professional experience
Work History
Salesperson
TruGreen Lawn Care
Jackson, MS
01.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Improved customer service and telecommunication skills to build lasting relationships.
Customer Service Representative
Conduent
Jackson, MS
05.2020 - 10.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Cashier
Walmart
Pearl, MS
02.2018 - 05.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Early Childhood Education
Jackson State University
Jackson, MSHigh School Diploma -
Forest Hill High School
Jackson, MS05.2018
Skills
- Cross-selling products and services
- Network development
- Lead prospecting
- Account servicing
- Relationship building
- Product description
- Customer care
Timeline
Salesperson
TruGreen Lawn Care
01.2022 - Current
Customer Service Representative
Conduent
05.2020 - 10.2020
Cashier
Walmart
02.2018 - 05.2020
No Degree - Early Childhood Education
Jackson State University
High School Diploma -
Forest Hill High School
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