Zakiya Woods
Houston,TX
Summary
Proven professional, adept in facility management and exceptional communication, significantly enhanced operational efficiency at DashMart by ensuring OSHA compliance and inventory accuracy. Leveraged customer service excellence and scheduling expertise at Driveway Mobile Mechanic, driving customer satisfaction. Demonstrates a unique blend of leadership in staff management and a commitment to sales support, embodying a confident approach to solving complex customer inquiries.
Overview
9
9
years of professional experience
Work History
Retail Associate
Prestige Collection
10.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Warehouse Operations Associate
DashMart
10.2023 - 10.2024
- Ensured compliance with safety regulations and OSHA standards in the warehouse environment.
- Monitored incoming and outgoing shipments for accuracy.
- Contributed to increased productivity through effective collaboration with team members and supervisors on daily tasks.
- Participated actively in weekly team meetings, sharing ideas and suggestions for continuous improvement opportunities.
Receptionist
Driveway Mobile Mechanic
02.2022 - 10.2023
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Investigated complex customer inquiries utilizing multiple resources for resolution.
- Handled cash and credit card payments with accuracy.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Scheduled appointments and maintained and updated appointment calendars.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
Insurance Customer Service Representative
TTEC / Progressive Insurance
08.2021 - 02.2022
- Entered and retrieved information of varying complexity using appropriate computer system applications.
- Reviewed insurance policy to determine coverage.
- Corresponded with insured and agent to obtain information and to inform them of account status and changes.
- Compared information from application to criteria for policy reinstatement and approved reinstatement when criteria were met.
- Collaborated with internal departments such as underwriting and billing to resolve customer issues quickly.
Cashier
Home Depot
06.2019 - 03.2020
- Helped restock shelves when necessary to maintain an organized display area.
- Assisted customers with locating items throughout the store when needed.
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
- Operated the POS system efficiently to ensure accurate transactions.
- Monitored self-checkout stations to assist customers and resolve register problems.
Healthcare Customer Service Representative
TTEC/ UnitedHealth Group
09.2016 - 02.2018
- Educated customers on available services offered by the healthcare facility.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Identified opportunities for process improvement within the department that would enhance customer satisfaction levels.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Evaluated current processes and procedures in order to recommend changes that would improve efficiency levels.
Education
Graphic Design -
Houston Community College
Independence University
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Labeling accuracy
Timeline
Retail Associate
Prestige Collection
10.2024 - Current
Warehouse Operations Associate
DashMart
10.2023 - 10.2024
Receptionist
Driveway Mobile Mechanic
02.2022 - 10.2023
Insurance Customer Service Representative
TTEC / Progressive Insurance
08.2021 - 02.2022
Cashier
Home Depot
06.2019 - 03.2020
Healthcare Customer Service Representative
TTEC/ UnitedHealth Group
09.2016 - 02.2018
Independence University
Graphic Design -
Houston Community College
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