Zakiyah Winn
Goodwill Central Texas
Thrall,TX
7
years of professional experience
Results-driven supervisor with expertise in process improvement, quality control, and staff management. Proven ability to enhance productivity through effective training and mentoring, leading to high employee engagement and customer satisfaction.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Supervisor
1 Year 1 Month- Supervised daily operations ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and teamwork.
- Coordinated scheduling and task assignments to optimize workflow efficiency.
- Implemented process improvements that reduced operational delays and improved service delivery.
- Monitored inventory levels, ensuring timely restocking and accurate tracking of goods.
- Resolved customer inquiries and concerns, maintaining high satisfaction levels through effective communication.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Quality Assurance Technician
1 Year 10 Months- Conducted rigorous inspections of product quality to ensure compliance with safety standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Implemented corrective actions based on thorough analysis of defect trends.
- Developed and maintained documentation for quality control processes and procedures.
- Monitored adherence to sanitation guidelines throughout production operations.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Adjusted, repaired and replaced defective parts and materials.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
Manager
2 Years 3 Months- Managed team performance through training and mentoring, fostering a collaborative environment.
- Streamlined workflow processes, enhancing speed and accuracy of order fulfillment.
- Implemented inventory control measures to reduce waste and optimize supply management.
- Led daily operations to ensure efficient service and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma
- Honor Roll (Junior year 2019-Senior year 2020)
- 3.8 GPA
Skills
Process improvement
Quality control
Staff management
Training and mentoring
Customer service
Employee motivation
Team building
Goal-oriented
Project planning
Conflict resolution
Documentation and reporting
Timeline
Supervisor
Goodwill Central Texas
08.2025 - 09.2026Read More
Quality Assurance Technician
Creekstone Farms Premium Beef
02.2023 - 12.2024Read More
Manager
Sonic DriveIn
05.2019 - 08.2021Read More
Winfield High School
High School Diploma
Read More