Zakkiyyah Aarif
Oakland,CA
Summary
I speak clearly and very professional. I am very good at taking calls and creating solutions for customers. I am organized and up-to-date in using different software. I am very good at managing multiple phone lines. I can take on and complete different projects at once with the best capability.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Scandinavian Designs
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Greeter
Sleep Number
02.2020 - 01.2023
- Contributed to store cleanliness, maintaining an inviting environment for all visitors.
- Promoted store loyalty programs, signing up new members and explaining benefits as needed.
- Played a key role in reducing wait times at checkout lines by quickly assisting shoppers locate items they were searching for.
- Demonstrated strong communication skills while answering questions about various products or services available instore.
Education
High School Diploma -
Las Plumas High School
Oroville, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Complaint resolution
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Order Processing
- Paperwork Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Filing
- Clerical Support
- Live chat support
- Product and service solutions
Timeline
Customer Service Representative
Scandinavian Designs
01.2023 - Current
Customer Greeter
Sleep Number
02.2020 - 01.2023
High School Diploma -
Las Plumas High School
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