Zamantha Nicole Rodriguez
Wheeling,IL
Summary
Results-driven Shift Supervisor with expertise in staff management, employee training, and customer service. Proven ability to implement process improvements and resolve customer issues effectively, fostering a positive and efficient work environment.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
Glenview, IL
08.2023 - Current
- Supervised daily operations, ensuring optimal workflow and service quality.
- Trained and mentored new team members on beverage preparation and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented process improvements that enhanced efficiency in store operations.
- Ensured adherence to health and safety regulations during food handling and equipment use.
- Resolved customer complaints promptly, fostering a positive store environment.
- Coordinated staff schedules to align with peak business hours, optimizing labor resources.
- Conducted regular performance evaluations, providing feedback for team development and growth.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
United Airlines
Chicago, IL
08.2022 - 06.2023
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Managed booking modifications and cancellations efficiently through internal systems.
- Provided information on flight schedules, fares, and policies to enhance customer experience.
- Collaborated with team members to streamline processes and improve service delivery.
- Handled sensitive passenger situations with empathy and professionalism to maintain loyalty.
- Analyzed feedback to recommend service enhancements that align with customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
Iron Age Korean Steak House
Glenview, IL
09.2020 - 10.2022
- Provided exceptional customer service, ensuring a welcoming dining atmosphere.
- Trained and mentored new staff on menu offerings and service standards.
- Assisted in managing table turnover, optimizing seating arrangements for efficiency.
- Demonstrated extensive knowledge of Korean cuisine, enhancing guest dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Resolved customer inquiries and complaints promptly, maintaining satisfaction levels.
- Managed cash handling processes, ensuring accuracy in transactions and balancing registers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Daycare Teacher
KinderCare Learning Centers
Palatine, IL
04.2021 - 08.2021
- Developed and implemented engaging lesson plans to foster children's cognitive and social development.
- Monitored daily activities to ensure compliance with safety and health regulations.
- Collaborated with parents to discuss child progress and address developmental concerns.
- Led classroom management efforts, creating a positive learning environment for diverse learners.
- Trained new staff on educational protocols, enhancing team efficiency and consistency in care standards.
- Utilized early childhood education tools to assess children's progress and tailor educational experiences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Deli Clerk
Albertsons
Rancho Cucamonga, CA
05.2020 - 09.2020
- Provided exceptional customer service, assisting customers with deli product selections and recommendations.
- Operated slicing and wrapping machines to prepare high-quality meats and cheeses efficiently.
- Maintained cleanliness and organization of deli counter, ensuring compliance with food safety standards.
- Assisted in inventory management, tracking stock levels and placing orders to minimize shortages.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Restaurant Hostess
Eat Street Grill
Tumon, Guam
08.2015 - 03.2018
- Greet and seat guests, ensuring a warm and welcoming atmosphere.
- Manage reservation system, optimizing table turnover and guest experience.
- Coordinate with kitchen and wait staff to streamline service flow.
- Train new host staff on operational procedures and customer service standards.
- Handle guest inquiries and resolve issues promptly to enhance satisfaction.
- Maintain cleanliness of entrance area, adhering to health and safety standards.
- Monitor dining room activity, adjusting seating arrangements for efficiency.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
High School Diploma -
John F Kennedy High School
Tumon, Guam06-2016
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Safety awareness
- Conflict resolution techniques
- Problem-solving
- Team leadership
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Customer Service Representative
United Airlines
08.2022 - 06.2023
Daycare Teacher
KinderCare Learning Centers
04.2021 - 08.2021
Server
Iron Age Korean Steak House
09.2020 - 10.2022
Deli Clerk
Albertsons
05.2020 - 09.2020
Restaurant Hostess
Eat Street Grill
08.2015 - 03.2018
High School Diploma -
John F Kennedy High School