Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Zamar Nasir-James

Mesa,AZ

Summary

I'm a dedicated, hands-on person with experience working directly with people in need—especially in shelter settings. I’m passionate about helping others get back on their feet and believe in treating everyone with respect and patience. I have a strong background in support roles, from social services to customer service and tech troubleshooting. I’m organized, dependable, and always willing to go the extra mile to make sure people feel supported and heard.

Overview

2026
2026
years of professional experience

Work History

Case Manager

Umom New Day Centers
06.2024 - 07.2025
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Shelter Advocate

UMOM New Day Centers
01.2024 - 06.2024


  • Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
  • Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
  • Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
  • Maintained accurate documentation of client interactions and information, ensuring compliance with shelter requirements and confidentiality guidelines.


Delivery Driver

Fetchapp
01 2020 - 12 2020


  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.

Security Officer

Arizona Protection Agency
04 2021 - 10 2023


  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Customer Service Mentor

IntouchCX
10 2023 - 04 2024


  • Assisted mentees in developing self-confidence and positive self-image.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.

Education

High School Diploma -

Shadow Mountain High School
05.2023

Associate of Science - Social Psychology

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
06-2027

Skills

  • Case documentation & advocacy
  • Crisis support and de-escalation
  • Microsoft Office & basic computer skills
  • Shelter operations and resident support
  • Clear communication & teamwork
  • Time management
  • Cultural awareness and respect for all backgrounds
  • Decision-Making

Personal Information

Timeline

Case Manager

Umom New Day Centers
06.2024 - 07.2025

Shelter Advocate

UMOM New Day Centers
01.2024 - 06.2024

Delivery Driver

Fetchapp
01 2020 - 12 2020

Security Officer

Arizona Protection Agency
04 2021 - 10 2023

Customer Service Mentor

IntouchCX
10 2023 - 04 2024

High School Diploma -

Shadow Mountain High School

Associate of Science - Social Psychology

Maricopa Community Colleges, Gateway Community College

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