Zamara V. Mora
7013 Stockholm Way
Summary
Experienced server with a strong work ethic and hospitality service expertise. Known for delivering memorable dining experiences through attentive service and teamwork, while adhering to cleanliness and organization standards.
Overview
10
10
years of professional experience
Work History
Server
Bulla Gastrobar ( Group Centurion)
5335 Nw 87 Ave Suite C102 Doral Fl 33134
05.2024 - 01.2026
- Provided exceptional customer service to enhance guest dining experiences.
- Assisted in menu knowledge and recommendations to support sales initiatives.
- Processed orders accurately using point-of-sale system for efficient service delivery.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction.
- Trained new staff on service protocols and company policies for consistent performance.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Pisco Y Nazca Ceviche Gastrobar (Group Centurion)
101 Miracle Mile, Coral Gables Fl 33134
08.2022 - 04.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Assisted in training new staff on menu knowledge and service protocols.
- Implemented daily specials and promotions to enhance dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Served food and beverages promptly with focused attention to customer needs.
Server
Bulla Gastrobar (Group Centurion)
05.2018 - 08.2022
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Marfil Fine Dining Restaurant
8347nw 36 St Doral Fl 33166
10.2015 - 04.2018
- Collaborated with kitchen team to ensure timely food preparation and delivery.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Conducted inventory checks to support stock management and reduce waste.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Human Relation Bussine Administration -
IUTIRLA
Venezuela Caracas08-1994
High School Diploma -
Divina Pastora
Venezuela Caracas08-1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
Languages
English
Spanish
Native or Bilingual
Timeline
Server
Bulla Gastrobar ( Group Centurion)
05.2024 - 01.2026
Server
Pisco Y Nazca Ceviche Gastrobar (Group Centurion)
08.2022 - 04.2024
Server
Bulla Gastrobar (Group Centurion)
05.2018 - 08.2022
Server
Marfil Fine Dining Restaurant
10.2015 - 04.2018
Human Relation Bussine Administration -
IUTIRLA
High School Diploma -
Divina Pastora