Zambrell Groover
DeBary,FL
Summary
Dedicated professional with experience in customer service and appointment setting. Skilled in team collaboration, outreach strategies, and maintaining client relationships. Committed to enhancing customer satisfaction and supporting business growth through effective communication.
Overview
3
3
years of professional experience
Work History
Appointment Setter
Daystar Marketing
Sanford, Florida
07.2024 - Current
- Scheduled appointments for potential clients using company software.
- Engaged with leads to qualify interest in services offered.
- Responded to client inquiries promptly and professionally.
- Collaborated with team members to improve outreach strategies.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Called no shows and cancellations to reschedule.
- Identified customer needs and recommended appropriate solutions accordingly.
Team Member
Raising Cane's Restaurants
Mason, Ohio
07.2023 - 11.2023
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new team members on operational procedures and policies to ensure consistent service standards.
- Addressed customer inquiries and resolved issues promptly to enhance customer satisfaction.
- Prepared food items according to strict quality and safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Executed opening and closing duties, including setting up displays and restocking items, to maintain store readiness and organization.
- Supported inventory management by restocking supplies regularly.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with a friendly demeanor.
Sales Associate
Khols
Mason, Ohio
07.2023 - 10.2023
- Greeted customers and provided exceptional customer service.
- Processed returns and exchanges efficiently, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Promoted Kohl's credit card applications to enhance customer benefits and loyalty.
- Executed price changes across departments to maintain accurate pricing and inventory.
- Stocked shelves and replenished merchandise regularly.
- Unloaded shipments from delivery trucks using hand trucks and dollies.
Education
High School Diploma -
University High School
Orange City, FL06-2022
Skills
- Appointment scheduling
- Lead generation
- Outreach techniques
- Calendar management
- Team collaboration
- Clear communication
- Interpersonal skills
- Willingness to learn
- Positive attitude
Timeline
Appointment Setter
Daystar Marketing
07.2024 - Current
Team Member
Raising Cane's Restaurants
07.2023 - 11.2023
Sales Associate
Khols
07.2023 - 10.2023
High School Diploma -
University High School