Zamera Javed Courtien
South Floral Park
Summary
Dynamic professional with extensive experience in residential program management and staff training. Skilled in conflict de-escalation and building positive relationships; committed to elevating resident satisfaction and care quality through effective program implementation.
Overview
11
11
years of professional experience
Work History
OMH Residential Program Manager
Mercy Hospital
10.2025 - Current
- Program managed 4 OMH residential programs; OMH Community Residences and Supportive Housing
- Collaborated with healthcare team members to implement individualized person-center treatment plans for participants
- Developed training materials for management and staff on program protocols and risk management
- Served as a liaison between Nassau County Single Point of Access and Mercy Hospital to assist with appropriate housing placement
- Managed Mercy Hospital SPA dashboard to ensure referral screening process occurs in an efficient/ timely fashion
- Developed new client charts on EMR to ensure the transfer of proper documentation from SPA dashboard
- Analyzed participant's satisfaction survey feedback and created comprehensive statistic reports for administrative team to review
- Served on Mercy Hospital's OMH Residential Committee
- Implemented quality assurance measures for residential programs to ensure high standards of care
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed
- Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs
- Provided crisis management and intervention during emergency situations
- Served on Mercy Hospital's Justice Center Committee to provide feedback on ongoing investigations
Supportive Housing Residential Manager
Mercy Hospital
06.2022 - 10.2025
- Supervised daily operations of apartment units, ensuring compliance with state guidelines
- Developed and implemented training programs for staff to enhance care quality
- Conducted annual audits of apartments; ensuring emergency contact information, fire extinguisher, C0/ smoke detectors, etc are updated
- Conducted regular ongoing internal chart audits to ensure efficient documentation
- Coordinated with agency's legal department for lease reviews; ensuring tenant's rights are protected
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses
- Developed strong relationships with local community organizations to enhance the quality of life for residents
- Conducted residential screenings for Nassau County referrals to ensure appropriate placement
- Evaluated team member's performance by conducting monthly supervision check in; providing constructive feedback to drive professional development
- Delivered emergency 24-hour on-call service for tenants
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members
- Enrolled program in Rehabilitation and Tenancy Support for addition program funding from New York State
- Collaborated with IT to develop an efficient EMR system for program needs
Human Resources Recruiter
Community Mainstreaming Associates
10.2021 - 03.2022
- Developed and maintained relationships with hiring managers to understand staffing requirements and culture fit
- Utilized applicant tracking systems to streamline candidate management and improve recruitment efficiency
- Collaborated with HR team to refine recruitment processes, resulting in improved candidate quality and satisfaction rates
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience
- Assisted in creating job descriptions that accurately reflect role expectations and required qualifications
- Conducted 80-100 phone screenings per week to assess applicants relevant knowledge, skills and experience
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees on a monthly base
- Served on recruitment and retention committee
Human Resources Manager
Right at Home
03.2021 - 10.2021
- Developed and implemented employee engagement programs to enhance workplace culture
- Streamlined recruitment processes, reducing time-to-hire through effective sourcing strategies
- Facilitated training sessions for new hires and existing employees to ensure compliance with company policies
- Managed performance appraisal systems, providing guidance to supervisors on employee evaluations
- Collaborated with department heads to address staffing needs and resolve HR-related issues
- Analyzed employee feedback to refine retention strategies and improve overall satisfaction
- Organized and led staff orientation programs and training to promote collaboration
- Motivated employees through special events and incentive programs
Team Leader
Mercy Hospital
06.2015 - 03.2021
- Mentored junior staff members on team, fostering skill development and professional growth
- Participated in treatment team meetings with MD, RN, social workers, program manager, and administration team in efforts to provide quality mental health treatment to target population
- Developed person-centered treatment plans for participants with collaboration of their treatment team members
- Developed curriculum for group therapy and facilitated group sessions with participants
- Familiar with OPWDD, OMH, OASIS and HIPPA guidelines
- Worked closely with client’s AOT Coordinators/ Mental Health Court Coordinators/ Probation Officers to ensure treatment compliance
- Researched and referred participants to appropriate level of care when treatment at the currently level was no longer needed
- Maintained accurate documentation and participant's progress tracking
Education
MBA - Business Administration
Molloy College
Rockville Centre, NY05-2020
Bachelor of Arts - Psychology
SUNY, Stony Brook
Stony Brook, NY12-2014
Skills
- Team Collaboration
- Residential Supervision
- Microsoft Office
- Conflict De-Escalation
- Program Development/ Management
- Training and Mentoring
- OMH and OPWDD Regulations and Compliance
- State and Internal Audits
Timeline
OMH Residential Program Manager
Mercy Hospital
10.2025 - Current
Supportive Housing Residential Manager
Mercy Hospital
06.2022 - 10.2025
Human Resources Recruiter
Community Mainstreaming Associates
10.2021 - 03.2022
Human Resources Manager
Right at Home
03.2021 - 10.2021
Team Leader
Mercy Hospital
06.2015 - 03.2021
MBA - Business Administration
Molloy College
Bachelor of Arts - Psychology
SUNY, Stony Brook