Zamira J. Syku
New York,NY
Summary
Results-driven hospitality executive with 10+ years of experience leading high-volume restaurants, event venues, and nightlife operations. Proven success in boosting revenue, cutting operational costs, and building self-sustaining teams. Adept in all aspects of operations, from event planning and vendor relations to staff development and financial oversight. Proficient with industry platforms such as TripleSeat, Tagvenue, GigSalad, and POS systems including Micros, Toast, Clover, Aloha, OpenTable, and Resy. Known for elevating guest experiences and creating scalable, profitable business models.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner / Partner
The Penthouse NYC
11.2021 - 01.2023
- Converted a dance studio into a profitable event space/nightclub offering weddings, corporate events, and nightlife experiences.
- Achieved profitability in the first month with zero startup capital.
- Increased revenue by 80% in 8 months through operational improvements and enhanced guest experiences.
- Hired, trained, and led all FOH/BOH staff, creating a self-sustaining and accountable team.
- Reduced liquor costs from 28% to 10% via vendor renegotiations, pricing strategy, and inventory control.
- Established strategic marketing and branding campaigns to grow awareness and loyalty.
Assistant Manager
Nusr-Et Steakhouse
12.2021 - 11.2022
- Supervised full FOH operations in a high-volume luxury dining environment.
- Coordinated with hosts, chefs, and service teams to deliver personalized guest experiences.
- Led pre-shift meetings, aligned team goals, and ensured service readiness.
- Maintained strong floor presence and resolved service challenges in real-time.
General Manager
Serafina Sky
02.2021 - 11.2022
- Supervised full FOH operations in a high-volume luxury dining environment.
- Coordinated with hosts, chefs, and service teams to deliver personalized guest experiences.
- Led pre-shift meetings, aligned team goals, and ensured service readiness.
- Maintained strong floor presence and resolved service challenges in real-time.
General Manager
The Cecil Steakhouse / Minton’s Jazz Club
11.2014 - 05.2022
- Directed operations across both venues, including staffing, budgeting, and live event bookings.
- Led vendor negotiations, procurement, and menu development with ownership and chefs.
- Managed compliance, payroll, cost control, and team training to maintain a top-tier guest experience.
General Manager
Mad Morton NYC
08.2020 - 04.2022
- Oversaw daily operations including hiring, payroll, P&L, and inventory for this bustling neighborhood bar and lounge.
- Developed and launched seasonal food and cocktail menus.
- Programmed POS menus and managed financial reporting including comps, incidents, and revenue tracking.
- Led coordination of private events and marketing initiatives that increased revenue streams.
Education
B.A. - Fashion Design and Marketing
Parsons School of Design – The New School
New York, NY06.2006
Skills
- Leadership & Staff Management: Successfully led and mentored large FOH/BOH teams with a focus on morale, accountability, and service excellence
- Customer Experience Excellence: Consistently delivered 5-star experiences by anticipating needs, resolving issues, and building guest loyalty
- Operational Oversight: Skilled in managing fast-paced environments, balancing efficiency with exceptional service
- Cost Control & Profit Optimization: Reduced food, liquor, and labor costs while maintaining quality through strategic planning and vendor partnerships
- POS & Tech Proficiency: Experienced in Micros, Toast, Clover, Aloha, OpenTable, Resy, TripleSeat, Tagvenue, and more
- Financial & Budget Management: Full P&L ownership, payroll, and financial reporting expertise
- Revenue Growth Strategy: Implemented events, promotions, and upsell strategies that significantly boosted sales
- Event Planning & Execution: Coordinated corporate functions, weddings, and nightlife events from inquiry through execution
- Menu & Program Development: Partnered with chefs/mixologists to design seasonal menus aligned with brand identity and profitability
- Recruitment & Training: Developed strong onboarding and training programs that enhanced team retention and performance
- Vendor & Supplier Relations: Secured favorable contracts and ensured cost-effective, timely deliveries
- Marketing & Branding: Launched social and in-house campaigns to grow visibility, engagement, and guest loyalty
- Conflict Resolution & Team Diplomacy: Resolved challenges professionally and fostered a collaborative workplace
- Regulatory Compliance: Maintained full adherence to health, safety, and liquor laws
- Marketing
- Team oversight
- Staff management
- Project estimating
- Strategic planning
- Business planning
- Business management
- Operations management
- Client service
- Project management
- Verbal and written communication
- Relationship building
- Small business operations
- Customer relations
Accomplishments
- Supervised team of 80 staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Certification
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Timeline
Assistant Manager
Nusr-Et Steakhouse
12.2021 - 11.2022
Owner / Partner
The Penthouse NYC
11.2021 - 01.2023
General Manager
Serafina Sky
02.2021 - 11.2022
General Manager
Mad Morton NYC
08.2020 - 04.2022
General Manager
The Cecil Steakhouse / Minton’s Jazz Club
11.2014 - 05.2022
B.A. - Fashion Design and Marketing
Parsons School of Design – The New School
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