ZAMU FUNAH
Burlington,MA
Summary
Dedicated healthcare professional skilled in patient registration, appointment scheduling, and administrative support. Committed to enhancing patient satisfaction by maintaining accurate records and delivering compassionate care. Proven ability to assist patients with daily living tasks while ensuring compliance with confidentiality standards.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Home Health Aide
Sunrise Assisted Living
Arlington,MA, ME
03.2025 - 08.2026
- Supported residents with daily living tasks and personal care.
- Monitored and documented changes in resident health status for timely interventions.
- Offered companionship and emotional support to improve resident well-being.
- Administered medications following healthcare professionals' instructions.
- Ensured clean and safe living spaces to promote residents' health and comfort.
- Collaborated with nursing staff to implement personalized care plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Provided personal care assistance with bathing, dressing, and incontinence to uphold dignity and hygiene.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Provided companionship and emotional support to enhance resident well-being.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks according to prescribed diets.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Took the initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Documented care provided and submitted notes to supervisor.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Provided assistance with cooking and meal preparation in a home setting.
Relationship Banker
Bank of America
Woburn, Massachusetts
08.2025 - 08.2026
- -Built and maintained strong relationships with customers
- -Achieved sales, service, and customer experience goals
- -Identified opportunities to connect customers with specialists for investments and mortgages
- -Welcomed and scheduled appointments for customers both in person and on phone calls.
- -maintained accurate customer information and documentation
- -followed banking regulations,security procedures and privacy requirements.
Sales Executive
SMART Telecom
Kampala
12.2014 - 01.2021
- - Achieved sales targets through strategic marketing techniques, enhancing customer outreach and engagement.
- - Promoted new gadgets to customers across multiple channels, ensuring they were informed about latest products and services.
- - Utilized analytics to monitor performance and drive customer engagement.
- - Conducted market research to identify and attract target customers.
- - Executed system updates and managed sim card registration alongside accurate sales reporting.
Marketing Executive
Self-Employed
Kampala
01.2013 - 10.2014
- - Sourced and engaged wholesale customers, resulting in increased product sales and revenue.
- - Managed both cash and non-cash business transactions.
- - Delivered exceptional customer service, contributing to improved client retention.
- - Established strong relationships with customers, fostering enhanced loyalty.
Education
Home Health Aide Certificate - Business Computing
Makerere University
USA01-2022
Bachelor of Business Computing -
Makerere University Business School
Kampala, Uganda06-2018
Skills
- Personal care
- Health monitoring
- Medication administration
- Care plan implementation
- Patient documentation
- Customer relationship management
Certification
Home Health Aide (HHA) – 01/2022, Bachelor of Business Computing – 02/2018
Languages
English
Professional
Timeline
Relationship Banker
Bank of America
08.2025 - 08.2026
Home Health Aide
Sunrise Assisted Living
03.2025 - 08.2026
Sales Executive
SMART Telecom
12.2014 - 01.2021
Marketing Executive
Self-Employed
01.2013 - 10.2014
Home Health Aide Certificate - Business Computing
Makerere University
Bachelor of Business Computing -
Makerere University Business School