Za'Myah High
Spring Hope,NC
Summary
Professional Medical Coding Specialist with solid experience in healthcare documentation and coding. Adept in ICD-10, CPT, and HCPCS coding systems, ensuring accurate and compliant medical records. Strong team player focused on collaboration, reliability, and adaptability to meet evolving needs. Consistently delivers high-quality results, contributing to efficient and effective healthcare operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Everise
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Personal Care Aide
Private Care
10.2022 - 12.2024
- Assist client with daily living needs to maintain self-esteem and general wellness.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Engage client in meaningful conversation, socialization, and activity while providing personal care assistance.
Residential House Cleaner
Go2Girls
02.2022 - 10.2022
- Provided excellent house cleaning services to clients.
- Maintained clean and orderly environments and kept cleaning equipment in excellent condition.
- Exceeded client expectations to garner future services.
Customer Service Advisor
Concentrix
01.2021 - 01.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Cashier
Arby's
07.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
Education
Medical Coding Specialist Certification -
Johnston Community College
Smithfield, NC04-2025
High School Diploma -
Corinth Holders High School
Wendell, NC12.2020
Skills
- Efficient and Detail-Oriented
- Online Systems
- Microsoft Office
- Data Entry and Maintenance
- Customer Service
- Upbeat and Positive Personality
- Multitasking
- Courteous with Strong Service Mindset
- Time Management
- Communication
- Strong Ethics
- Respectful and Compassionate
- HIPAA compliance
- ICD-10 proficiency
- Revenue cycle management
Timeline
Customer Service Representative
Everise
12.2024 - Current
Personal Care Aide
Private Care
10.2022 - 12.2024
Residential House Cleaner
Go2Girls
02.2022 - 10.2022
Customer Service Advisor
Concentrix
01.2021 - 01.2022
Cashier
Arby's
07.2018 - 02.2019
Medical Coding Specialist Certification -
Johnston Community College
High School Diploma -
Corinth Holders High School
Similar Profiles
Chalandra SmithChalandra Smith
Trainer at EveriseTrainer at Everise
MAURICE BLANCHARDMAURICE BLANCHARD
Customer Service Representative at EVERISECustomer Service Representative at EVERISE
Samuel Ediberto CosiguáSamuel Ediberto Cosiguá
Healthcare Customer Service/Sales Representative at EveriseHealthcare Customer Service/Sales Representative at Everise
MaJesta RichardsonMaJesta Richardson
Customer Care Representative at EveriseCustomer Care Representative at Everise
Vyshaun RichardsonVyshaun Richardson
CAP 2 Associate at WalmartCAP 2 Associate at Walmart