Zana Gomez-Crouch
Daytona Beach,FL
Summary
Motivated and service-driven professional with 8+ years of cross-industry customer service experience, proven leadership in team and organizational settings, and a strong background in hospitality and event planning. Seeking to bring energy, empathy, and excellence to MAA as a Leasing Consultant, where I can help transform apartments into homes through exceptional resident engagement.
Overview
4
4
years of professional experience
Work History
Ship Dock Associate
Amazon Fulfillment Center
Deltona, FL
12.2024 - Current
- Processed, scanned, and organized hundreds of packages per shift to prepare for outbound shipping.
- Coordinated with delivery teams and managers to ensure timely and accurate truck loading.
- Used handheld scanners and warehouse management systems to track inventory and shipment progress.
- Maintained strict adherence to safety protocols and quality standards in a high-volume, fast-paced environment.
- Contributed to team efficiency by identifying and resolving packaging issues, misroutes, and inventory discrepancies.
Event Coordinator
Hospitality by Faith
Chicago, IL
06.2023 - Current
- Planned, coordinated, and executed private events including corporate functions, birthdays, and community celebrations.
- Managed vendor relations, scheduling, budgets, and logistics for events ranging from 25 to 300+ guests.
- Delivered seamless guest experiences through meticulous attention to décor, flow, and service.
- Ensured all events complied with local regulations and safety guidelines.
Cashier
Publix Supermarkets
Daytona Beach, FL
05.2024 - 10.2024
- Delivered top-tier service to hundreds of weekly customers with efficiency and friendliness.
- Handled cash, credit, and digital payments with 100% accuracy.
- Assisted with bagging, returns, and locating merchandise to enhance shopping experience.
- Uphold Publix's gold standard in service and cleanliness.
Delivery Associate
Amazon Logistics (DSP)
Daytona Beach, FL
11.2023 - 02.2024
- Received, sorted, and scanned thousands of packages daily to prepare for final-mile delivery routes.
- Operated pallet jacks and conveyor systems to organize outbound shipments and ensure timely dispatch.
- Coordinated closely with delivery associates and station managers to optimize load-out efficiency.
- Conducted quality control checks to identify damaged or mislabeled items, ensuring inventory accuracy.
- Maintained a clean and safe work environment by following all safety procedures and operational guidelines.
Wardrobe Fan Crew - NASCAR Events
Daytona International Speedway
Daytona Beach, FL
01.2022 - 01.2024
- Provided exceptional customer service while assisting NASCAR guests with branded apparel and merchandise fitting.
- Coordinated uniform distribution, sizing, and inventory control for staff and fans during major racing events.
- Maintained professionalism in a high-energy, fast-paced environment with thousands of attendees.
- Helped create a welcoming and memorable experience for fans through enthusiasm and attention to detail.
Shift Lead
Firehouse Subs
Mount Pleasant, SC
05.2023 - 08.2023
- Supervised daily shift operations, ensuring team efficiency, food safety, and service quality.
- Trained and developed new team members in customer service and safety protocols.
- Resolved customer concerns and ensured a positive dining experience.
- Maintained inventory controls, register accuracy, and daily sales reports.
Lifeguard
James Island Waterpark
Charleston, SC
05.2022 - 08.2022
- Supervised pools, slides, and lazy river attractions to ensure guest safety across high-traffic waterpark zones.
- Enforced all safety rules and responded to emergency situations with trained rescue techniques and CPR.
- Performed daily water quality checks, equipment inspections, and cleanliness protocols to maintain a safe aquatic environment.
- Provided exceptional customer service by assisting guests with directions, rules, and concerns in a friendly and professional manner.
- Participated in ongoing lifeguard training, including mock rescue drills and emergency preparedness exercises.
Education
Bachelor of Business Administration - undefined
Bethune-Cookman University
Daytona Beach, FL12.2024
Skills
- Hospitality
- Customer Service
- Event Planning
- Budgeting
- Leadership
- Microsoft Office Suite
- Public Speaking
- Team Management
- Scheduling
- Problem Solving
Leadership Experience
- Treasurer - Student Skate Organization, Bethune-Cookman University, 2022-08-01, 2024-12-01, Managed and balanced the organization's budget, allocating funds for events, merchandise, and community outreach., Oversaw all financial transactions, including fundraising revenue, membership dues, and vendor payments., Collaborated with the executive board to plan skate events, pop-up nights, and campus-wide skate drives., Prepared and presented financial reports to university advisors and student government for compliance and transparency., Played a key role in growing club participation by 40% through budgeting smartly for impactful events.
- Band Captain - Marching Wildcats, Bethune-Cookman University, 2023-08-01, 2024-05-01, Directed sectionals and assisted with full band rehearsals and performance coordination., Mentored new members, fostering team culture and discipline., Coordinated performance logistics, uniforms, and travel for performances nationwide.
Timeline
Ship Dock Associate
Amazon Fulfillment Center
12.2024 - Current
Cashier
Publix Supermarkets
05.2024 - 10.2024
Delivery Associate
Amazon Logistics (DSP)
11.2023 - 02.2024
Event Coordinator
Hospitality by Faith
06.2023 - Current
Shift Lead
Firehouse Subs
05.2023 - 08.2023
Lifeguard
James Island Waterpark
05.2022 - 08.2022
Wardrobe Fan Crew - NASCAR Events
Daytona International Speedway
01.2022 - 01.2024
Bachelor of Business Administration - undefined
Bethune-Cookman University