Zana Velasquez
Amarillo,TX
Summary
Detail-oriented hotel clerk experienced in front desk operations, reservation management, and staff training. Committed to ensuring guest satisfaction and maintaining smooth hotel operations.
Overview
9
9
years of professional experience
Work History
Hotel Clerk
Hampton Inn By Hilton
Amarillo, Texas
07.2025 - 07.2025
- Monitored security cameras throughout the property to ensure guest safety.
- Assisted guests with any inquiries or requests they may have had during their stay.
- Responded to inquiries and room requests made online, by phone, and via email.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Assistant
LiveCapitaltx
Amarillo, Texas
08.2023 - 05.2025
- Facilitated onboarding of new staff, ensuring smooth integration into the company culture.
- Greeted visitors, clients and guests in a professional manner.
- Coordinated team meetings to streamline project communication and collaboration.
- Managed scheduling and logistics for various departmental activities and events.
Hotel Clerk
Holiday Inn Express Hotel
Amarillo, Texas
07.2023 - 10.2023
- Greeted guests and provided exceptional customer service at front desk.
- Processed check-ins and check-outs efficiently to maintain smooth operations.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Kept track of reservations by using the hotel's computerized reservation system.
- Issued key cards to authorized personnel and maintained records of issued keys.
- Provided concierge-style assistance by helping guests find restaurants, entertainment venues.
- Answered questions about hotel services, room availability, rates, and amenities.
- Maintained accurate records of all transactions and updated customer profiles as needed.
Sales Associate
T Mobileretailer
Amarillo, Texas
10.2022 - 01.2023
- Maintained store organization and cleanliness for optimal shopping experience.
- Collaborated with team members to meet daily sales targets.
- Assisted customers in selecting mobile devices and accessories.
- Handled customer complaints in a professional manner.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Server
Twin Peaks
Amarillo, Texas
12.2021 - 07.2022
- Managed guest complaints professionally to maintain a positive atmosphere.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Cashier
Bath & Body Works
Amarillo, Texas
09.2021 - 12.2021
- Ensured accurate cash drawer management and balanced registers at shift end to maintain financial integrity.
- Processed returns and exchanges in accordance with company policies, enhancing customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered exceptional customer service while promoting loyalty programs, contributing to increased customer engagement.
Hooters Girl Waitress
Hooters Restaurant
Amarillo, Texas
09.2019 - 10.2020
- Trained new staff on restaurant procedures and service standards.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- Performed basic math calculations when computing bills for customers' meals.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Cocktail Server
Players bikini Club
Amarillo, Texas
04.2018 - 10.2018
- Collaborated with bartenders to ensure timely drink preparation.
- Monitored guest satisfaction and addressed any concerns promptly.
- Recommended drink specials to encourage guest engagement.
- Managed cash handling and payment processing accurately.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Stocked ice, napkins, straws, condiments, on the bar top.
Waitress
IHOP
Amarillo, Texas
01.2017 - 04.2018
- Maintained cleanliness and organization of dining area and service stations.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Upsold menu items and promoted daily specials to increase sales revenue.
- Developed positive relationships with regular customers through friendly conversation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Cashier
Toot N Totum
Amarillo, Texas
08.2016 - 02.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Collaborated with team members to ensure smooth store operations.
- Monitored store cleanliness and ensured a welcoming environment for customers.
- Stocked merchandise on shelves and organized displays for easy access.
Education
High School Diploma -
Montwood Highschool
12000 montwood Dr El Paso Tx 7993606-2016
Skills
- Front desk operations
- Booking systems
- Reservation management
- Hotel services and hospitality
- Customer service
- Team supervision
- Staff training
- Phone and email etiquette
- Supply restocking
Timeline
Hotel Clerk
Hampton Inn By Hilton
07.2025 - 07.2025
Assistant
LiveCapitaltx
08.2023 - 05.2025
Hotel Clerk
Holiday Inn Express Hotel
07.2023 - 10.2023
Sales Associate
T Mobileretailer
10.2022 - 01.2023
Server
Twin Peaks
12.2021 - 07.2022
Cashier
Bath & Body Works
09.2021 - 12.2021
Hooters Girl Waitress
Hooters Restaurant
09.2019 - 10.2020
Cocktail Server
Players bikini Club
04.2018 - 10.2018
Waitress
IHOP
01.2017 - 04.2018
Cashier
Toot N Totum
08.2016 - 02.2017
High School Diploma -
Montwood Highschool