Zanastasia Chavarria
Dallas,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alacrity
12.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized CRM software to track customer interactions and maintain accurate records of issues resolved.
Customer Service Representative
Serving Solutions
05.2020 - 12.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls and emails, ensuring timely responses to service requests.
- Collaborated with team members to streamline communication processes, improving workflow efficiency.
- Trained new staff on company policies and customer service best practices, fostering team development.
Logistics Coordinator/ Customer Service Rep
Terry’s Transport
08.2017 - 04.2020
- Coordinated transportation schedules to optimize delivery routes and reduce overall transit times.
- Managed inventory levels, ensuring accurate tracking and timely replenishment of stock.
- Communicated with suppliers and clients to resolve issues and enhance service quality.
- Implemented process improvements that streamlined logistics operations and increased efficiency.
Education
Diploma -
Bryan Adams High School
Dallas, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Client relations
- Scheduling
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Alacrity
12.2023 - Current
Customer Service Representative
Serving Solutions
05.2020 - 12.2023
Logistics Coordinator/ Customer Service Rep
Terry’s Transport
08.2017 - 04.2020
Diploma -
Bryan Adams High School