Zandra Harrell
Kansas City,MO
Summary
Empathetic Senior Care Management Specialist with 24 years of experience in medical/healthcare field case management. Guides lower-level Care Management Specialists in solving client needs effectively, simultaneously engaging personally in case work. Compassionate professional giving back to community through service to others.
Overview
24
24
years of professional experience
Work History
Care Management Specialist
Children's Mercy Hospitals And Clinics
02.2000 - Current
- Improved patient outcomes by developing and implementing tailored case management plans.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Facilitated communication between all parties involved in a case, ensuring a clear understanding of responsibilities and expectations.
- Advocated for clients'' best interests during meetings with healthcare providers, ensuring they received necessary care and interventions.
- Reduced hospital readmissions by proactively identifying potential barriers to successful discharge planning.
Education
Certificate Program For CNA License - Nursing Assistance
University of Central Missouri
Warrensburg, MO05.2021
Skills
- Client Needs Assessments
- Interviewing skills
- Proficient in [Microsoft Programs - Word, Excel, Power Point]
Accomplishments
- I was recognized at out senior leaders DSU meeting for being the most valuable and consistent Care Management Specialist in our department as far as taking care of the patients and care givers that I had the pleasure of serving.
- Used Microsoft Power Point to develop and create a display of my job responsibilities with descriptive actions & inventory tracking spreadsheets.
- Achieved multiple patient/parent interaction by completing DME, Home Health Care, outside community integration and appointments with accuracy and efficiency.
Timeline
Care Management Specialist
Children's Mercy Hospitals And Clinics
02.2000 - Current
Certificate Program For CNA License - Nursing Assistance
University of Central Missouri
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