Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Zandria Smith
Cordova,TN
Summary
Overview
7
years of professional experience
Work History
Sunrise Dealership
Customer Service Representative
09.2019 - 01.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Memphis Jewish Community Center
Environmental Service
04.2017 - 02.2020
Job overview
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
Anserfone
Customer Service Representative
03.2016 - 02.2019
Job overview
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Stratford Career InstituteAlbany, VT
High School Diploma
02.2014
University Overview
Skills
- Complaint resolution
- Paperwork Processing
- Data Collection
- Problem Resolution
- Attentive to detail
Timeline
Customer Service Representative
Sunrise Dealership
09.2019 - 01.2023
Environmental Service
Memphis Jewish Community Center
04.2017 - 02.2020
Customer Service Representative
Anserfone
03.2016 - 02.2019
Stratford Career Institute
High School Diploma
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