Zane Dumas
Dallas,TX
Summary
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Cane Rosso
Dallas, TX
10.2021 - 02.2022
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Notified server after seating parties in section to facilitate prompt service.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Accepted payments from guests for dine-in and take-out foods.
- Adhered to all safety regulations set forth by the restaurant management team.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Provided menus and answered questions about menu items and specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Shift Leader
Cow Tipping Creamery
Dallas, TX
07.2021 - 02.2022
- Troubleshot minor problems with equipment quickly while minimizing disruption to workflow.
- Inspected equipment regularly to identify potential issues or repairs needed.
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Followed strict health and safety guidelines when handling food products.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Trained new employees on proper use of equipment as well as safety procedures related to food handling.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Broke down, cleaned and sanitized work stations at end of shift.
- Stocked inventory of supplies needed for making ice cream including mix-ins, sprinkles, sauces.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
High School Diploma -
Woodrow Wilson High School
Dallas, TX05-2024
Skills
- Reservations Coordination
- Table Setting Arrangements
- Dining Crew Workflow Optimization
- High-Volume Dining
- Guest Relations Management
- Conflict Resolution
- Menu Memorization
- Complex Problem-Solving
- Effective Customer Upselling
- Safe Food Handling
- Price Memorization
- Cash Handling
- Reading Comprehension
- Active Learning
- Payment Processing
- Drawer Balancing
Affiliations
- Theater
- Choir
- International Baccalaureate
Languages
French
Limited
References
References available upon request.
Timeline
Restaurant Hostess
Cane Rosso
10.2021 - 02.2022
Shift Leader
Cow Tipping Creamery
07.2021 - 02.2022
High School Diploma -
Woodrow Wilson High School
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