Zane Marie Linneman
Aaron's Sales and Lease
Gillette,WY
16
years of professional experience
Experienced General Manager with a strong background in team leadership, operations management, and employee scheduling. Known for resolving problems quickly, strengthening customer relations, and keeping daily business activities running smoothly.
Work History
General Manager
9 Years 3 Months- Directed daily store operations, aligning sales, lease, and service activities with performance targets.
- Coached team members on the lease-to-own sales process, account management, and customer resolution.
- Monitored inventory flow, merchandising standards, and product readiness to support store presentation.
- Reviewed customer accounts, payment activity, and collections follow-up to reduce delinquencies.
- Implemented scheduling and staffing plans to maintain coverage and operational consistency.
- Resolved escalated customer concerns with clear communication and policy-based solutions.
- Partnered with district leadership on compliance, training, and execution of business priorities.
- Developed and implemented strategies to increase sales and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Account Manager
3 Years 2 Months- Managed customer accounts, resolving payment issues and maintaining accurate records.
- Communicated payment options and account status to support retention and reduce delinquency.
- Monitored portfolio activity, identifying accounts needing proactive outreach or collection support.
- Coordinated lease renewals, upgrades, and merchandise exchanges with consistent follow-through.
- Processed agreements, adjustments, and service requests with accuracy and attention to detail.
- Built customer relationships through responsive service and clear explanation of lease terms.
- Trained new associates on account procedures, customer interaction, and system documentation.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Streamlined account management processes, reducing response times and improving client service quality.
- Achieved recognition for outstanding client service, contributing to the team's reputation for excellence.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Recorded accurate and efficient records in the customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales training.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Account Manager
3 Years 10 Months- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Collaborated with store teams to support inventory movement and account fulfillment needs.
Education
GED
Skills
Operations management
Sales expertise
Account management
Collaborative approach
Problem resolution
Team management
Employee scheduling
Time management
Leadership and team building
Employee engagement
Client management
Vendor management
Sales management
Client relations
Timeline
General Manager
Aaron's Sales and Lease
06.2017 - 09.2026Read More
Account Manager
Aaron's Sales and Lease
03.2014 - 05.2017Read More
Account Manager
Aaron's Sales and Lease
05.2010 - 03.2014Read More
Big Piney HS
GED
Read More