Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zane Roberts

Buda,TX

Summary

Dynamic operations supervisor with a proven track record at Huntleigh USA, excelling in customer service and conflict resolution. Skilled in incident reporting and staff supervision, I effectively enhanced operational efficiency and resolved issues promptly, fostering a positive environment that elevated customer satisfaction and team performance.

Overview

9
9
years of professional experience

Work History

Supervisor of Operations

Huntleigh USA
Austin, Texas
10.2024 - Current
  • Helped customers enter airplane, locate seat and stow luggage.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Resolved customer complaints regarding product performance or service issues in a timely manner.

Unarmed Security Officer

Huntleigh USA
Austin, Texas
01.2024 - Current
  • Prepared detailed incident reports following any security breaches or safety concerns.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Communicated with supervisors regarding unusual activity or issues observed among inmates.

Line Cook

Texsueno
Austin, Texas
12.2020 - 12.2023

Retail Sales Associate

Academy Sports and Outdoors
Bastrop, Texas
05.2018 - 11.2020
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Line Cook

Gage Hotel
Marathon, Texas
05.2016 - 02.2018

Education

Some College (No Degree) - Computer Science

ACC Riverside
Austin, TX
01-2020

High School Diploma -

MISD
Marathon, TX
05-2018

Skills

  • Customer service
  • Incident reporting
  • Staff supervision
  • Operational efficiency
  • Conflict resolution
  • Safety protocols
  • Inventory management
  • Time management
  • Communication skills
  • Leadership development
  • Problem solving
  • Adaptability and flexibility
  • Staff training
  • Teamwork and collaboration
  • Team building

Accomplishments

  • I competed in Track and Field in Highschool and competed at the state track meet my senior year. For me this was a huge accomplishment as it took lots of hard work to be able to compete at that level.

Timeline

Supervisor of Operations

Huntleigh USA
10.2024 - Current

Unarmed Security Officer

Huntleigh USA
01.2024 - Current

Line Cook

Texsueno
12.2020 - 12.2023

Retail Sales Associate

Academy Sports and Outdoors
05.2018 - 11.2020

Line Cook

Gage Hotel
05.2016 - 02.2018

Some College (No Degree) - Computer Science

ACC Riverside

High School Diploma -

MISD

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