Zane Womack
Springfield,IL
Summary
Versed background in public safety and emergency response with the City of Springfield. Dynamic and results-driven professional with a proven track record at Springfield Clinic, AT&T, & Champs Sports adept at boosting team morale and enhancing performance. Excelled in analytical roles and demonstrated exceptional skills in organizing schedules and training staff. Achieved top sales rankings in the Greater Lakes Market, showcasing a blend of leadership, sales acumen, & team collaboration.
Overview
10
10
years of professional experience
Work History
Probationary Firefighter
City of Springfield
10.2024 - 10.2024
- Attended a medical program at MCLI for a EMT-B and CPR Certification
- Participated in PT to display fitness level for City of Springfield Fire Department
- Participated in Combat Training for movement with full turn out gear
- Participated in lectures and test environments for fire safety and medical basics
Problems & Resolutions Analyst
Springifeld Clinic
06.2023 - 09.2024
- Supervised and trained staff of 16 employees on medical insurance coverage, phone etiquette , and proper protocol on business phones
- Helped optimize performance in the Inbound Call Queue
- Helped resolve high-cost medical bills for patients via payment plans, assistance programs, deeper understanding of insurance coverage, and assisted on rerating medical bills
- Took part in management meetings to improve performance of Springfield Clinic Call Center
- Helped organize food days and event days to boost morale for the staff
- Helped organize training days for medical billing staff
- Taught medical billing classes to improve performance in the call queue for employees
Consultant
AT&T
11.2019 - 04.2023
- Participated in business meetings for various towns and cities around the Springfield area regarding data and wifi coverage for city/town operations
- Participated in business meetings regarding fiber and data coverage of local businesses in Springfield
- Helped survey neighborhoods for high-speed internet in Springfield,IL
- Top 25 in Greater Lakes Market (GLM) for sales in 2020
- Top 25 in Greater Lakes Market (GLM) for sales in 2021
- Top 50 in Greater Lakes Market (GLM) for sales in 2022
- Assisted with advanced tech support for data, network, and new service troubleshooting
- Broke down usage of phone bills so customers better understood what they were paying for
- Helped process sales, returns, exchanges, and online orders for customers
Supervisor
Finish Line
08.2019 - 11.2019
- Helped train and supervise staff of 22 employees
- Changed floor sets and pricing for sales on the salesfloor
- Helped process returns, exchanges, and sales during transactions
- Helped restock backroom of inventory and processed orders from all parts of the country(Online)
- Helped organize work schedule for staff and regulate manpower during shifts
Salesman
Rogers & Hollands Jewelers
08.2018 - 09.2019
- Over $300,000 in jewlery sales 2018-2019
- Helped organize jewelry events
- Cleaned and inspected expensive gems to ensure top quality
- Helped maintain conversion numbers for store revenue
- Helped secure expensive gems, gold, silver, and watches
- Helped prospect clients in the Springfield area for revenue gains
Assistant Manager
Champs Sports
09.2014 - 10.2017
- Gained $3,500,000 in 2015 for Springfield,IL (White Oaks Mall)
- Assisted with grand opening and regulation of Champs Sports Fayette Mall Lexington,KY
- Helped with revenue increase of $2,600,000 in 2016-2017
- Helped organize floor sets and price tags for updated inventory
- Helped train another associate to the status of assistant manager
- Helped organize and train staff of 26 employees in Lexington,KY
- Assisted with store audits in Tennessee, Kentucky, Indiana, Missouri, & Illinois
- #1 part time seller in Illinois (2014-2015)
- #1 full time seller in Illinois (2015)
Education
High School Diploma -
Springfield Southeast High School
Springfield,IL06-2015
Skills
- Can type up to 75 words per minute
- Punctual
- Can organize schedules and train staff members after I learn the job that I'm in
- Coachable
- Optimistic
- Great at boosting morale and creating a positive environment for my co-workers
- Analytical
- Pride myself on doing things the right way (Ethics)
Timeline
Probationary Firefighter
City of Springfield
10.2024 - 10.2024
Problems & Resolutions Analyst
Springifeld Clinic
06.2023 - 09.2024
Consultant
AT&T
11.2019 - 04.2023
Supervisor
Finish Line
08.2019 - 11.2019
Salesman
Rogers & Hollands Jewelers
08.2018 - 09.2019
Assistant Manager
Champs Sports
09.2014 - 10.2017
High School Diploma -
Springfield Southeast High School
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