Zane Zamora
Ludowici,GA
Summary
Detail-oriented team player with a strong work ethic and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience in chemical processes, electrical, plumbing, HVAC and mechanical repair.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Continental Realty Corporation
08.2023 - Current
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Maintenance Technician 2
Balfour Beatty Communities
04.2023 - Current
- Used problem-solving skills to alleviate issues efficiently.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes and make repairs.
Chemical, Biological, and Radiological Specialist
US Army
07.2017 - 06.2023
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained awareness of subordinates' problems and shortcomings, supporting personal and professional growth.
- Trained in conflict resolution among subordinates, equals, and superiors.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Supervised more than 5.3 million dollars in high-value equipment, during a period of 24 months with no inventory losses.
- Supervised 12 subordinates over 14 months with no adverse action as Squad Leader.
Transit Bus Operator
Regional Transportation District
06.2016 - 07.2017
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Maintained impeccable driving record and history of zero incidents.
- Conformed to all DOT rules and regulations.
CSR/ Technical Support / Trainer
IBM
03.2015 - 06.2016
- Answer telephones and give technical support to customers
- Email coordination between client and customers.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships with over 120+ clients and earned reputation for exceeding service standard goals.
On Call Support Agent
Alliance Data Retail Services
01.2014 - 03.2015
- Microsoft Office, Word, Excel, Access, PowerPoint, Outlook etc.
- Team leadership/Management
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collected, aggregated, verified and monitored trend data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
CSR/ Technical Support
IBM - Boulder, CO
12.2013 - 03.2015
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Managed 13 Accounts with over 5,000 employees overall.
Education
Carpentry And Electrical
Home Builders Institute
Fort Stewart05.2023
Some College (No Degree) - Information Technology
Front Range Community College
Westminster, COHigh School Diploma - undefined
Pathways Future Center School
Northglenn, CO2013
Skills
- Team leadership/Management
- Knowledgeable and confident with safety and security regulations
- Training Procedures
- Conflict Resolution Techniques
- Equipment Inspection
- Protocol Adherence
- Managing Classified Information
- Hazardous Materials
- Personnel Mentoring
- Risk Management
- Time Management
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Job Assignments
- Staff Discipline
Certification
Secret Security Clearance - Expires September 01, 2027
OSHA 30 Certified
Hazmat Awareness Certified
Hazmat Operations Certified
Hazmat Technician Certified
Timeline
Maintenance Technician
Continental Realty Corporation
08.2023 - Current
Maintenance Technician 2
Balfour Beatty Communities
04.2023 - Current
Chemical, Biological, and Radiological Specialist
US Army
07.2017 - 06.2023
Transit Bus Operator
Regional Transportation District
06.2016 - 07.2017
CSR/ Technical Support / Trainer
IBM
03.2015 - 06.2016
On Call Support Agent
Alliance Data Retail Services
01.2014 - 03.2015
CSR/ Technical Support
IBM - Boulder, CO
12.2013 - 03.2015
Carpentry And Electrical
Home Builders Institute
Some College (No Degree) - Information Technology
Front Range Community College
High School Diploma - undefined
Pathways Future Center School
Secret Security Clearance - Expires September 01, 2027
OSHA 30 Certified
Hazmat Awareness Certified
Hazmat Operations Certified
Hazmat Technician Certified
Similar Profiles
Logan DunajskiLogan Dunajski
Service Manager at Continental Realty CorporationService Manager at Continental Realty Corporation
Karan MathurKaran Mathur
Multi-Site Leasing Lead at Continental Realty CorporationMulti-Site Leasing Lead at Continental Realty Corporation
Christian ClarkChristian Clark
Maintenance Technician at Continental Realty CorporationMaintenance Technician at Continental Realty Corporation