Zaneli Ramirez
Corona,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Learning Ambassador
Amazon
Corona, CA
06.2023 - 05.2025
- Facilitated training sessions for new hires on Amazon's customer service standards.
- Assisted team members in resolving customer inquiries and enhancing satisfaction.
- Collaborated with management to improve onboarding processes for new employees.
- Engaged with diverse teams to promote a positive learning environment.
- Conducted workshops to enhance skills in effective communication and teamwork.
Cashier Team Lead
Carls jr
Eastlake, CA
02.2013 - 09.2017
- Supervised cashier team to ensure efficient customer service during peak hours.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed cash drawer reconciliation and maintained accurate transaction records.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Conducted inventory checks to ensure stock availability for front-line sales.
Education
Lee V. Pollard High School
Corona, CASkills
- Training facilitation
- Customer onboarding
- Customer service standards
- Complaint resolution
- Team collaboration
- Effective communication
- Team building
- Critical thinking
- Adaptability to change
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Learning Ambassador
Amazon
06.2023 - 05.2025
Cashier Team Lead
Carls jr
02.2013 - 09.2017
Lee V. Pollard High School